Business ProfileforBertera Nissan Inc.

Purchased a car from Bertera Nissan in Sept 2023. On February 24 2024 I got a flat tire; after replacing tire with donut I returned the vehicle to Bertera Nissan to discover that a tire rod was bent and both front tires were completely shredded. Service Delivery people stated that they believe tire alignment was off and had caused the destruction of both tires. Fast forward ( after dealing with insurance) three weeks later I receive a call from David E that the work was complete, but now my brakes were horrible and my rotators were warped. After a very heated exchange with this unprofessional person he accused me of trying to scam the dealership. Voices were raised! David E returned my call to state that somehow my paperwork was mixed up with another client and he was going to figure out what happened. Minutes later he once again called me to state that brakes and rotators were the new addition to the bill and that it would be an additional $600 . How is it possible for such damage to occur?! David E is rude, verbally aggressive toward customers , and should NOT be what Nissan wants as their service manager ! Upon receiving my car David E was nowhere to be found. He didn't even have the professionalism to apologize for his outrageous behavior. He is not who Bertera Nissan of Auburn should have representing them. To be fair prior to this interaction both Shawn M and Enrico ( sorry I do not have his last name ) were the exemplary of professionalism. Thank you Shawn and Enrico.