Business ProfileforBeacon Communities LLC

The Property manager at ******************************************************* is quick to sign ** a threat to go to court/get evicted because of unpaid rent, but she refuse to respond to any of my emails/calls in regards to the issue of the unpaid rent. We have contacted the office about this issue of unpaid rent and no one has ever reached back out. It is honestly ridiculous to say the least. When we first moved in, we were forced to pay EXTRA each month because they had included income from a job to which I no longer worked at for at least half a year. When issue was brought up to them, they advised they had LOST our files containing all the pay stubs and information we had provided MONTHS in advanced prior to moving to this new building thus, we were forced to pay extra for 4 months. Crazy right? We still continued to pay and were up to date with our rent. Now, not only are we being ignored for an issue about unpaid rent, they have given ** a month to pay the remaining amounts or get evicted and go to court. We don't have an issue paying. In fact, we are now being forced to pay in order to avoid eviction. All we wanted was some communication and clarification. Clearly, no one in that office is able to provide that. I hope further actions will be taken to improve the customer service and support that this current office and staff is lacking. Especially in a building full of minorities and people who cannot speak fluent English, this is all very upsetting how they have no support and is being scammed due to the lack of sympathy, organization, and communication from this office. I am no longer seeking a solution for my problems anymore. The damage has been done and hard working money has been taken. Just want you all to be aware of the type of treatment management is giving its residents here. I've spoken to other residents and clearly we are not the only ones being treated poorly. Can't speak for other beacon communities neighborhood, but here at Old Colony is brutal.

We are sorry to hear about the concerns listed in you review. Please know our teams are trained to take any reports of mold seriously and aim to respond to such situations with the highest sense of urgency. When it comes to pest control, our teams work with professional partners to mitigate and resolve issues. If you are continuing to deal with either of these situations, please contact your local management team. Know your satisfaction is important to us, and we are committed to providing a safe and comfortable living environment for all our residents. You can also call our customer relations team at ************.