Business ProfileforIron Mountain

We have been a client of Iron Mountain for years so this is not the first time I have requested destruction of records. This is however the first time they want to continue to charge me for storing the records they have already destroyed. On July 30, 2024, I requested destruction of 42 banker boxes (***** cubic square feet of product, they charge for storage by the square foot, one banker box equals 3.54 cubic square feet). On August 2, 2024, I received a destruction listing, stating that the inventory had been destroyed by Iron Mountain. Prior to the destruction Iron Mountain was charging us for storing ***** csf of product, as of August 2, 2024, this should have dropped by ***** csf to 432 csf. I have received 3 invoices for the storage periods 8/1/24 to 8/31/24, 9/1/24 to 9/30/24 and 10/1/24 to 10/31/24 that does not reflect this change. The charge per cubic square foot is ***** so this amounts to $159.81 per month (***** csf x *****). I have an open case and an open ticket with them asking for them to rectify the situation. I have received a half dozen emails and phone calls, each with a different excuse as to why I am still being billed for this. None of them make any sense. Today I was told the boxes hadn't actually been destroyed yet and that it could take up to 3 months for them to be destroyed, even though they sent me an official certificate of destruction on 8/2/24 AND charged us $950 on the 8/31/24 invoice for destroying them!!!!