Business ProfileforSERVPRO Of Allston, Brighton & Brookline
Disaster Cleanup
At-a-glance
Related Categories
Overview
Servepro of Allston, Brighton & Brookline specializes in residential and commercial restoration projects. The business services include, but are not limited to water damage, fire damage, storm damage, mold remediation, commercial services, 24/7 emergency services, and much more.
Business Details
This is a multi-location business.
- Location of This Business
- 26 Lincoln Street, Boston, MA 02135
- BBB File Opened:
- 2/8/2019
- Years in Business:
- 6
- Business Started:
- 1/1/2018
- Business Incorporated:
- 6/26/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 1
- Alternate Business Name
- Brandao Property Resolution Team, LLC
- SERVPRO of Jamaica Plain/Roxbury
- Business Management
- Mr. Helder Brandao, Owner
- Ms. Lillian Brandao, Operations Manager
- Contact Information
Principal
- Mr. Helder Brandao, Owner
Customer Contact
- Mr. Helder Brandao, Owner
- Ms. Lillian Brandao, Operations Manager
- Additional Contact Information
Phone Numbers
- (617) 466-6909Other Phone
Email Addresses
- Primary
- (617) 466-6909
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The management company from my condominium building had to open a wall in my master bathroom to access a common pipe for repair. On 5/24/2022 they hired someone who cut through the marble tiles and cement fiberboard behind the marble tiles in such a way that a burning/fire odor and brown soot of cement fiberboard dust covered the master bathroom and part of the master bedroom. On 6/1/2022 the management company got an estimate from SERVPRO to deep clean and purify the air. They thought the price was too high. So they cleaned the bathroom and ran an air filter for 4 weeks. The problem still existed so I wet mopped all the walls, floors, dusted furniture, laundered curtains etc and ran a different air filter for another 4 weeks. The odor and soot was lessened but still a problem. I received a quote from SERVPRO on 7/15/2022 that was similar (if not the same as initial quote) despite all the cleaning. I personally hired them and paid $369 + balance of $3698.38 on 8/1/2022 for total of $4067.28. They came on 8/2/2022 and did about 1 hour of work from 11am to about noon. They told me they were done and I said they still needed to do the **** vacuuming. Listed in the quote as 4 line items totally $730.67. They said it was not needed. I showed them the quote on my phone and all the mentions of the **** vacuuming. They said they would have the office call me about reimbursing me that amount and they left. I emailed to request the refund and called. Spoke with Helder "******" Brandao who said they would not reimburse any of the money. He lied and said I told ******* that I did not want the **** vacuuming. I requested they return later that day to do the **** vacuuming and they refused. So I called my credit card company and told them I would like to challenge the charge because I paid $730.67 for work that was not done (no vacuuming done). Please have SERVPRO reimbursement $730.67 for the work they refused to do but felt comfortable charging me for.
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Joel H.
1 star01/30/2022
Short version:Servpro billed me for $1500 to $2000 (at least) of work they never performed. Even though their invoice itself provided pictures and room dimensions that unambiguously prove the work was never done, Servpro refused to change the ****, or even answer my questions. One of the line items on the invoice literally billed us for more square feet than exist in a room. After months of trying, and I still haven't received a correction. I tried lodging a complaint with their corporate headquarters, and haven't gotten a response yet.Full explanation:We had water damage to our kitchen, with a small spillover into the adjacent living room. After the repairs were done, we paid for the remediation phase and forwarded the info on to our insurance and the building manager. Our insurance agent and building manager separately informed us that the charges seemed far too high for the damage reported. We looked over the invoices and noticed many line items for work that was never done.Most of the excess charges were for work supposedly done on our living room, including painting, cleaning, floor protection and content manipulation. On the invoice, we were billed by the square foot for the entire living room for these services. In fact, only very small portions of the living room needed to be worked on at all. The rest of the living room was untouched, and the photos provided in the invoice itself show this clearly.After noticing this, my wife and I scrutinized the invoices line by line and discovered other charges we had questions about. For instance, we were charged for painting 400 square feet of walls and ceiling in the kitchen. But there doesnt EXIST 400 square feet of paintable surfaces in the kitchen. This is also plain to see from
SERVPRO Of Allston, Brighton & Brookline Response
08/02/2022
Hello, we are sorry you feel our charges did not commiserate with your expectations. We use Xactimate for pricing which is an industry accepted tool for pricing. While remediating it is normal for other areas of your home to get filled with some level of debris no matter how much containment is put up. Therefore, items that have to do with cleaning will have more sq.ft. than the affected area as we would not want to leave your home in shambles. The same goes for painting, for example - we would paint your whole wall rather than just the affected area so there isn't a noticeable difference in the paint jobs. Our **** is reflective of the work performed in your home and through our phone discussions it was uncovered that your property manager was not submitting the **** to insurance for proper review which is where a lot of the frustration came from. None the less, we are glad the **** was finally submitted to insurance and payment was made for the remediation services rendered. We apologize for the inconvenience experienced and hope after this situation there is a better understanding of the remediation and insurance process.
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