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            Business ProfileForward Financing, LLC

            Financial Services
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            53 State St Fl 20

            Boston, MA 02109-3204

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            Email this Business
            (888) 244-9099

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            Customer Reviews

            4.41/5

            Average of 34 Customer Reviews

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            Customer Complaints

            12 complaints closed in last 3 years

            4 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/3/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Forward Financing is a financial technology company and leading provider of working capital to small businesses nationwide. Over 42,000 small businesses have trusted us to provide them with fast, flexible, and reliable funding to fuel their success.

            Products & Services

            Business Financing

            Business Details

            Location of This Business
            53 State St Fl 20, Boston, MA 02109-3204
            Email this Business
            BBB File Opened:
            7/10/2013
            Years in Business:
            12
            Business Started:
            6/1/2012
            Business Started Locally:
            6/19/2012
            Business Incorporated:
            5/14/2013
            Accredited Since:
            12/3/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            247
            Business Management
            • Ms. Jessica Roden, Director of Marketing
            • Ms. Christina Sorrentino, Marketing Manager
            Contact Information

            Principal

            • Ms. Jessica Roden, Director of Marketing

            Customer Contact

            • Ms. Jessica Roden, Director of Marketing
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/24/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Got loan from forward financing in the amount of ***** they are trying to get ***** from me. this makes no **** sense. they've taken 700 every week for past 3 weeks. I see this company as a bunch of crooks. absolutely regret calling these thieves. sales rep had nerve to ask for a review. F+++ is the review I give them.
            Read More
            Read 11 More Complaints

            Customer Reviews

            34 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Reza Y

            10/28/2024

            They are the most unfair and unaccommodating lender nationwide. We had a small loan with them during the pandemic, and they reported us to Datamerch as a default, despite settling with them just a few months later, still in the middle of the pandemic. Even after the settlement, they refused to remove us from the Datamerch system. We only discovered this damaging report three years later, when new lenders started giving us trouble due to their report. Despite showing these new lenders the settlement letter and proof of *** filing removal, we continue to face challenges. Its shocking how little empathy and understanding this company had during a global crisis. I would never recommend doing business with them.

            Forward Financing, LLC Response

            10/30/2024

            Hi ****,Thank you for your feedback. We understand that one of our customer service managers has been in contact with you regarding a previous review and has updated your status in the Datamerch system to reflect settled-in-full. Typically, we update reports only upon specific customer requests, and we are committed to reporting the facts ************* we discussed, following your pre-pandemic funding round, we took steps to provide flexibility wherever possible, including modifying payment terms. When those adjustments proved insufficient, we mutually agreed on new terms, ultimately leading to a settlement agreement. However, industry standards require us to report accurately to credit and reporting agencies, including *********, based on the situation at the time of default.If you have further questions or concerns, please reach out to us at ************ or ************************************************* if you have any further questions or ************* regards,Forward Financing
            Read 33 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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