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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Complaining against ******** ********* Homesite Insurance Company of Georgia ***** A Homesite Insurance Company of Georgia To whom it may concern, On September 26, 2024, Hurricane ****** significantly damaged the town in which I live. My home included. Homesite sent out an adjuster to evaluate the damage to my home and my fence. The insurance adjuster, Angellia, sent multiple estimates to me. Each estimate explained that there was a significant amount of recoverable depreciation for my roof and my fence. I made countless attempts to reach my adjuster. Each time the call either went to voicemail, or she said that she will call me back because she has other claims to handle. She never returned any of my calls. When I finally was able to reach her, she informed me that there is no recoverable depreciation, even though each estimate clearly says the opposite. I referred to the estimates she sent me, and with a terribly rude attitude, she said I dont know where you received those estimates, but they are incorrect. Even though they came from her email address. She said she will send me the correct estimate and hung up the phone. I did not even have a chance to speak. Days later I received the correct estimate. The estimate still shows I am eligible to claim recoverable depreciation. I called her back, and she denied that. I then requested her manager. After countless attempts to reach ***** A, she finally returned my calls, and informed me that all estimates are wrong, and that even though it was their mistake, they cannot honor them. She told me she will update the estimates and call me back. It has been weeks since then. I have again made multiple phone calls to *****, and still have not heard a response. At this moment I am unable to reach any adjuster from Homesite that can help me. I am disgusted with this company and appalled at the way they handle their customers in a time of need.
Business response
11/07/2024
Please see attached letter.
Thank you.
Initial Complaint
11/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We have an open claim for water damage to our property. We are in the final stages of our claim. Replacing the counter top to our island. We informed Progressive the countertop would not be able to be removed in one piece. We sent pictures of the countertop when removed on October 10th. The removal caused the countertop to break. The adjuster has had the pictures and estimate for the replacement since October 10, 2024. I have emailed, called and left messages with the adjuster and manager escalation line. I have received NO response from anyone for over three weeks. We have been without a kitchen sink and stovetop since October 10. The continued refusal of return emails and phone calls is unacceptable. We can not use our kitchen due to the lack of a sink or stovetop.Business response
11/08/2024
Please see the attached letter.
Thank you.
Initial Complaint
11/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm contacting the Better Business Bureau based upon unfair business acts on behalf of ***** ******. Desk Adjuster AFICS on behalf of Homesite Insurance Company of Georgia. I was contacted by ***** Monday October 7, 2024. Upon the conversation ***** stated I would only be able to receive $1,500 based upon my pendent that was stolen by theft 9/12/2024. The pendant is worth $22,275. I followed proper procedure and provided a police report with Clayton County. I don't understand how ***** is able to provide a quote based upon the amount I should receive. I haven't even provided receipts or an appraisal for the pendant. I signed a document for $15,000 for personal property. I don't understand what is being done but most likely I will have to contact an attorney and take legal action. Due to the unfair business acts. I ask ***** to provide documentation to where I have signed that I would receive $1,500 based upon my jewelry. I would like to speak with a regional supervisor to discuss my concerns.Business response
11/04/2024
Please see the attached letter.
Thank you.
Initial Complaint
10/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim for water damage in July. Ive been through 4 claims adjusters. The first 2 were very hard to get a response. The last 2 wont respond to calls or emails at all. Ive literally called and texted everyday for 3 weeks with no response. Each day I call and a representative tells me they will escalate the issue and a supervisor will contact me and it NEVER happens. They say they cant contact my adjuster either. I just want to know the status of the claim and get my reimbursement.Business response
10/31/2024
Please see the attached letter.
Thank you.
Customer response
11/06/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello , we have homesite as our homeowners insurance carrier and on the 15th of July 2024 our home was hit by lightning causing significant damage to our home and belongings. The insurance company has changed our desk adjuster twice and per our general contractor the funding is much less than anyone could ever expect to replace a roof . For four months this insurance company has been dragging their feet and doing essentially nothing while my wife and I struggle each day . We have a tarp on the roof and no -One to help us, no one answers the phone at the insurance company as wellBusiness response
10/29/2024
Please see the attached letter.
Thank you.
Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my extreme frustration and disappointment with the handling of my home restoration claim. My house has been torn up for the past four months, and despite numerous attempts to get updates, there has been absolutely no progress or communication regarding the restoration timeline.Throughout this process, my husband and I have made hundreds of calls between ourselves, the contractors, and your team, yet we still have no resolution. We have been without air conditioning for four months during the peak of Arizona's summer heat, and now, with the colder months approaching, it seems we will also be without heat. This is completely unacceptable.I have had three desk adjusters assigned to my case, and the communication from each has been nonexistent. ***** refused to answer calls, ******* never communicated with us, and we have yet to hear from the latest adjuster, who was assigned last week. Ive had limited contact with *** ********, but now even he is ************** family and I have been living in a state of disarray for four months, unable to live normally in our own home, and its becoming incredibly distressing. I need answers and, more importantly, action. At this point, I just want my home restored so we can return to normalcy.This experience has been the most frustrating and absurd situation I have ever dealt with, and I cannot believe the lack of communication and professionalism. Please respond as soon as possible with an update and clear next steps for completing the restoration.I appreciate your immediate attention to this matter.Business response
10/28/2024
Please see the attached letter.
Thank you.
Initial Complaint
10/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
AFCISHomesiteinsuranceis handling my claim(Geico originatedClaim#***********)relatedtowaterdamageatmyhome,reportedonOctober2,2024.Mypolicynumberis,heldunderthenameMaryTaylor-******.Sincetheincident22daysago,myhomehasexperiencedsignificantdamage,includingtheremovalofflooringandvanities,whichhasledtoanunbearablesewerodor.Thissituationnotonlyposesserioushealthrisksbutalsothreatenstheintegrityofmyfurnitureandbelongings.IhavecompliedwithallrequestsfromQualey,********,&Aikensinreviewingthecircumstancesoftheloss.Giventheurgencyofthismatter,Irespectfullyrequestyourpromptattentionandactiontoexpeditetheresolutionofmyclaim.Theongoingconditionsinmyhomeareuntenable,andIneedaresolutiontomitigatefurtherdamage.The company has not providemewithanupdateonthestatusofmyclaimandanynecessarynextsteps.Emailworksbestasameansofcommunication,asIamintheofficeduringtheday.Business response
10/25/2024
Please see the attached letter.
Thank you.
Customer response
10/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I hope youre well. I am writing to address ongoing issues with my claim (Claim Number: 01-008-167532).
The quote I provided for flooring was $17,890.76. ***** advised that he would review additional quotes for painting ($3,852) and cabinetry from ********** ($8,970). However, he now states that the check sent covers all replacements, which does not return my home to pre-loss condition.
I am also concerned about Billys aggressive communication style. He has consistently mentioned that I called the Better Business Bureau during our conversations, which has added to my discomfort.
Additionally, ***** is demanding that I take time from work to accommodate his chosen contractor for cabinetry estimates. I have offered to have two contractors of my choosing provide unbiased quotes, but he has indicated he will not pay any supplement if I do so.
I would appreciate your assistance in clarifying these issues and providing an update on my claim. Thank you for your attention to this matter.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business response
11/04/2024
Please see the attached letter.
Thank you.
Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have filed a claim for my homeowner insurance after Hurricane ******. The insurance sent an adjustor to visit my property 2 weeks after the disaster. Despite my numerous attempts by email, voice messages, calls, etc... to customer service, the ********************** agent and his manager, I have not received any feedback whatsoever about the claim. The Hurricane has destroyed my fence due to 70 plus trees fallen on the property + loss of power for a week + shingles flown away from the roof + loss of internet that I still have not got restored today.Business response
10/25/2024
Please see the attached letter.
Thank you.
Customer response
10/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The offer for the tree removal and the fence repair is not calculated according to prevailing market conditions. The insurance company calculate the cost to remove 70+ trees (labor, equipment and disposal) to be $7,150. I have received a quote at $30,000. I cannot find a contractor doing this huge job for the amount proposed by the insurance. I have heard that in this area contractor ask $500+ per tree to remove and dispose. I have not been able to receive a quote for the fence repair as no contractor would even walk in the property due to the fallen trees, however the insurance company calculate the footage to be repaired at 222 ft.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
11/04/2024
Please see the attached letter.
Thank you.
Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Details Of My Complaint:I have been in contact with my homeowners insurance adjuster for the past four months, attempting to reach a fair settlement for the damages caused to my home by a compromised water main. The water damage rendered my house uninhabitable due to the ************* supply and severe damage to the basement, which required extensive coordination with the City of ************ to resolve, at significant personal cost.I have provided all relevant documentation and legal justification for the damages, which are covered under my valid homeowners insurance policy. These costs should include all additional living expenses, such as temporary housing, additional transportation, utilities at my temporary residence, food expenses, laundry, moving costs, and other related fees. In total, these expenses amount to $29,426.However, the insurer has refused to acknowledge many of these costs, offering only a settlement of $16,500an amount that falls far short of addressing the full scope of my claim and feels like an insult.Fair Resolution To My Complaint:A fair settlement, in my view, would be for the insurer to issue a full payout of the $29,426 in additional living expenses, which includes:$16,500 for temporary housing ($125/day for 132 days of uninhabitability)$9,900 for food expenses ($75/day for 132 days uninhabitability)$1,540 for U-Haul storage costs $921 for additional transportation expenses $565 for laundry expenses I have documented all these expenses in a detailed 50+ page report, which the insurer failed to thoroughly review or address before offering the $16,500 settlementan amount that falls far short of what is fair under my circumstances.Business response
10/24/2024
Please see the attached letter.
Thank you.
Customer response
10/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
Basis for rejection of letter, which Ive attached herein:
The letter sent by the homesite insurance team is simply an acknowledgement of my complaint being received and not a resolution to my issue.
Please inform the business to first investigate the matter and determine a fair resolution - which they should share with me and with the BBB team. After which, I will review it and determine whether it satisfies my concerns before determining next steps, which may include proceeding to court to attempt to get a fair resolution to this matter.
Regards,*****-******
Business response
10/28/2024
Please see the attached letter.
Thank you.
Customer response
10/29/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The letter acknowledges the issue is being looked into, but does not provide a resolution. I will await further responses from the company.Instead of responding through the BBB platform, Homesite Insurance chose to contact me directly with a letter.
Attached are the letter they shared and my detailed response - which required their review and response.
Please upload both documents to your platform and request that Homesite respond through the BBB for transparency, as their direct approach seems to avoid accountability.
Please acknowledge receipt of this email and next steps.
Thank you for your assistanceBusiness response
11/05/2024
Please see the attached letter.
Thank you.
Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have had the policy with connect insurance ( costco,american family)Gor 15 plus years it has always been direct debt paid through connect , this year they decided to use a different u under writer for home insurance. We never received any notice regarding this they Claim they sent packet that needed to be filled out, which we never received, the only thing we received was a cancelation notice. We called them and they refused to reinstate the policy, now we sit with mo c overage,and trying to get a policy with a cancelation is impossibleBusiness response
10/22/2024
Business response
10/23/2024
Hello,
Please see our attached response.
Thank you.Business response
11/01/2024
Thank you for the opportunity to respond .
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