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Complaint Details
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Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I switched to Homesite insurance through Geico in November. I set up the payment through my mortgage company and paid them a total of $2,057 for coverage that was to begin on December 1, 2021. On November 23rd, I received an email from them saying that i would need to replace my roof, trim some tree limbs, and remove some vine from the home or they would cancel my policy on January 3, 2022, giving me just over one month, during the holidays and a worsening pandemic, to replace a roof! They had some one out taking photos, unannounced and unscheduled, on my property. I emailed them back asking if I could have more time to address the issues, and was told if I could show that I had trimmed the trees and removed the vines and that I had arranged for the roof repair, their underwriters would consider giving me more time. Again, this was during the holidays, but I managed to get the trees done, have the vines removed, and emailed them photos. I let them know that I had a contract with a local roofing company but was not on the schedule yet (waiting for a payment from my previous insurance company who has made an offer to pay for the loss - this had been an issue before which was why i switched in the first place...another story). They quit emailing me back and I can no longer log into the site to view my policy. Then I received a backdated refund check from them for $$1,871.00 saying my policy was cancelled on December 3rd, even though they had initially given me until January 3rd and I was making progress on the repairs. They left me with no insurance, all the while emailing me back and forth about these repairs and accepting my photos ,etc. It looks like they only gave me 2 days of coverage and charged me $186.00 for it. The $186 should be refunded to me.
Business response
01/12/2022
Good Afternoon. Attached please find Homesite's response to your file No. 16422952. Thank youInitial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I established my homeowners policy with Homesite Insurance Company on 4/25/19. I told the agent at the time of signing up for the coverage that this is a condominium unit and HOA insurance covers the exterior of the condo and I needed only condo insurance (studs in). Unbeknownst to me at the time because I had never owned a condo before, Homesite intentionally signed me up for coverage for a single unit house. It was recently brought to my attention from a cohort that I have been paying for homeowners insurance for a house and that Homesite has been billing me at least $130/month MORE for insurance I did not need! My HOA was already covering all the insurance needs except for "studs in". I feel this is a huge devious attempt to take advantage of clients not informed of their choices for home owners insurance on condominiums. I should be refunded for the 2 years and 6 months of OVERPAYMENTS that I made due to Homesite Insurance Company's price gouging, I should be refunded $3900 in overpayments to this company over the last 30 months.Business response
01/04/2022
Good Morning,
Please be advised that the customer has filed a duplicate complaint with the ******* Department of Insurance for these same concerns. Pursuant to Homesite's complaint handling standards, the customer's complaint with the Department of Insurance will take precedence over the BBB and no further response will be provided to the BBB at this time.
Thank you for your understanding.
Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase the wrong policy on December 17,2021 i i was told by the customer service it was cancelled on the December 18,2021 have yet to receive my $68.25 back on my card or in check form . I was told by their customer service i would recieveBusiness response
01/07/2022
Good Afternoon All. Attached please find Homesite's response to your file No. 38683641. Thank youInitial Complaint
12/28/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I am in process of closing a SBA loan and homesite will NOT fill out a form to show that we never filled a claim so we can close our loanBusiness response
01/07/2022
Please see the attached response.
Thank you,
Initial Complaint
12/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Insurance company not paying amount discussed for our house damage from the **** Derecho. We have been going back and fourth since October with our claim. Have gone through multiple agents there with very poor communication between agents.Business response
01/03/2022
Please see the attached response.
Thank you,
Initial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Homesite insurance is the carrier for a client I provide services for in response to the ***** winter storm. The company has been extremely slow and unconcerned about any party involved other than themselves. The claim should have and could have been closed months ago yet it is still ongoing. The carrier is with holding 50% of the funds for the claim under recoverable depreciation until work is completed, which is standard, but those funds are typically released ***** days upon completion. Scope have work has been completed, documented , inspected and still no release of funds. This is just a prime example of an insurance company abusing their power and leverage on the situation at the expense of home owner and small business owners .Business response
12/21/2021
Good Morning,
It appears that the complainant is a general contractor who may be working with one of Homesite's insureds. Homesite is unable to locate the policy or claim file in question based on a lack of information regarding the actual policy holder and furthermore, is unable to release any policy or claim related information to anyone who is not listed on the policy in question unless they are acting as the official representative of the insured (such as a public adjuster or attorney). We would recommend that the insured contact the ***************** at ************** for assistance with their claim.
Thank you.
Initial Complaint
12/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
To Whom it may concern, when I applied for homeowners insurance online through Homesite Insurance, I never received any hard copy of the Insurance policy pertaining to coverage of my property, but I did receive an E-mail on 18 Oct 21 to "Manage your Progressive Home Advantage policy online" and also an E-mail on 09 Nov 21 confirming payment of $948.00 on 29 Oct 21 from my mortgage company to Homesite Insurance. On 17 Nov 21 I received a hard copy letter dated 12 Nov 21 of insurance cancellation from progressive home advantage, effective date of 21 Dec 21. On 18 Nov 21 I called Homesite about the cancellation and got disconnected, on 19 Nov 21, I called Homesite and talked to ******* and cancelled the Homesite Insurance on my home effective 19 Nov 21, she stated that I would get $948.00 refund within 7 to 14 business days. On 26 Nov 21, I received a refund check #********** from Progressive home Advantage for the sum of $748.00, short $164.00. I called Progressive Home Advantage on 27 Nov 21 and talked to Beba about the shortage and she stated that it was prorated up to 21 Dec 21 even though I had called and cancelled on 19 Nov 21. Even if I'm one day past the thirty day grace ******* I should not have been charged for December 2021 what so ever, since I had already called and cancelled on 19 Nov 21. Thank you for your help in this matter. I went to Progressive trying to save some money on My home owners insurance because Farmers jacked up My principal yearly payment by $200.00+, I've been with Progressive auto for six years with one non-fault accident and no claims, so I thought it was a good idea to go with a company that I thought I could trust, and then this happens. Farmers refunded the full $1524.68, even though it's also prorated for the year, and also told me that by IL. Law, that I had thirty days to change My mind on the insurance, I went back to Farmers with no issues. *******************Business response
12/29/2021
Thank you for the opportunity to respond. Please find the attached response.Customer response
01/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******************************Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Homesite (of Progressive, our home insurance provider) called my husband today to demand that we make a full replacement of our roof, as well as fix "damaged siding, soffits, fascia, and/or *****." We also received a shady email from someone claiming to be from Progressive demanding that these fixes be made by "Dec. 27th." We called and confirmed this with Progressive- who Last Name: Last Name: Last Name:Description: Description: Description:failed to send us a letter in writing documenting these repairs that were required before cancelling our policy.After an extended conversation asking for more details on the demanded repairs, Progressive/Homesite failed to provide us with anymore information/documentation of the suspected pictures they took of our property. (We were also never informed that they were sending someone to trespass on our property and take pictures.)As new homeowners, we feel incredibly violated. Not only do we not know what damaged siding they are referring to- our own home inspector did not point this out. We asked for more information and they said they "didn't have the pictures on file." Plus, they expect us to fix everything in a very short time period. It's the holidays and contract jobs can take months even in the slower seasons. It's extremely unreasonable that they ask us to make these repairs by Jan. 10th. We were not given any warning until today, but they documented that repairs would be needed on Nov. 15th. We have a letter proving that they were planning to refund our insurance money on the 15th of November- however we were JUST informed today (dec. 7th) that these repairs would be needed. On several levels this is no way to do business. It's too short a timeline and we will need an extension to complete the repairs, plus documentation/photos of the repairs they have demanded of us. They literally provided no documentation apart from the above sentence regarding damaged siding.Business response
12/08/2021
Good Morning,
Unfortunately, Homesite was unable to locate a policy using the name and email address of the complainant. If the complainant is not the first named insured, we'd ask that they please provide the first and last name and/or email address of the individual who the policy is associated with so that we may further research these concerns.
Thank you.
Customer response
12/08/2021
The named of the insured is *************, his email address is ************************* Please look up by his name, I do not accept this outcome until you find his name and provide me with a solution.
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