7 Customer Reviews
Review from Kevin L
1 star08/26/2024
I purchased the Semrush Guru package on July 24th of last year. This year, they automatically renewed the subscription without providing any prior notice. The only communication was an subscription success email that went directly to my spam folder.On August 19th, I reached out Semrush team to report this issue. Their response is you can only get back your money after 7 days you pay according to our policy. This is so unacceptable that I didn't get any of the renewal message.I emailed that I am willing to pay 1 month but need GET MY MONEY BACK of the remainning 11months. And they said I MUST INFORM YOU THAT NO EXCEPTIONS CAN BE MADE. How could yopu work with such a dishonest company? They deliberately don't want you know in advance, just to wait for 7 days after the renewal to cheat you out of your money. They know that many companies' payment processes are complicated and long, and they want to take advantage of you and teal your money. BE CAREFUL!Review from Keisha P
1 star07/01/2024
They call 15 times a day and refuse to stop calling. I have asked several times.Review from Todd O
1 star02/16/2024
They make it very hard to unsubscribe, where you have to complete five steps, but they still wont cancel you until you click a link they provide later, but then that mysteriously doesnt work and they charge you again anyway. They are absolutely unapologetic and take no responsibility. This company is unethical. Do not use them!!!Review from Kevin R
1 star12/30/2023
I WISH I NEVER SUBSCRIBED !!!FACT I canceled my account and received a cancellation notice,Fact I paid $130 for my previous subscription for 2023 after I canceled with a confirmed email The credit card I thought was removed was charged $1400 3 days later for NO REASON...SEMRUSH WAS NOT HELPFUL IN SEO AND IN MY OPINION, THEY ROBBED ME OF $!400..This caused me overdraft fees and cashflow issues. So unnecessary, disgusting business practices. ******** I filed a fraud complaint with my credit card and would never recommend this unprofessional. I have spent 3 hours with **** to get MY MONEY BACK .... A disgusting, aggravating experience. ****** Search Console provides the same data and is FREE.. MY opinion avoid SEMRUSH ... DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION>Review from Ari F
1 star10/26/2023
SEMrush is first and foremost hellbent on getting your money (and lots of it) in whatever way possible, and have much less regard for customer satisfaction. The team goes about their operations without any human touch and will charge you right and left if you so much as missed your trial end date by a few minutes - no matter the circumstance (being sick, hospitalized, etc). Enjoy their trials - but make sure to cancel ahead of time!Review from Kyle G
1 star03/03/2023
I signed up for SEMrush free trial to understand a little bit about the company and how it could help me. After a day I stopped using it because I went ahead and hired a marketing firm to do marketing for me. ********************* proceeded to leave my company a negative review because I did not keep using SEMrush! These tactical bulling is unprofessional and I do not respect SEMrush for doing that.Review from Joe P.
1 star03/11/2022
By far the worst marketing business Ive ever worked with. They are crooked and corrupt. One time when they tried to bill me my regular monthly bill, my card was out of date instead of giving me a notification telling me my card had expired they froze all of my accounts and I lost all of my data and had to start over. This is just one of many outrageous business practices this company has and I spit on them metaphorically. Use mods or any other software tool for that matter.
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