Business ProfileforAmundi US, Inc.

Amundi was the finance company in charge of my daughter's minor **** account. we have tried for over a year to get the money out of that **** account and transferred to another financial institution. They consistently stonewall us at every turn and keep requesting different forms and/or different notary services. Last year, in May of 2023, we submitted paperwork to transfer my daughter's **** account to Etrade. We received a letter some time later telling us that we had to obtain a ***************** Guarantee - which is a significantly costly, difficult notary to get. We tried working through both Etrade and Fidelity to work directly with Amundi to facilitate the transfer. Both companies eventually told us that they simply could not get Amundi to work on the transfer. On May 13, 2024, we again spoke to another customer service rep at ********************** who told us the best way to close this out was to submit yet another form and tell them to close out the account and submit the check straight to our address on record to the owners of the account. We went again and purchased notary services and submitted what we were told was the required paperwork. We then received a voice mail from an ************************* on 5/24/2024 who said they were looking for some 'clarification on the paperwork' we sent them. When we contacted Amundi today, 5/28/2024, we were told in another reversal that we had to submit ***************** Guarantee. I asked to speak with a supervisor, but none were "available". I would get the Medallion done, but I have little confidence that this will actually change anything and they will simply come up with yet another excuse to not give my daughter her money. Any assistance to get this company to complete this transaction would be greatly appreciated.