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          Hometap has 1 locations, listed below.

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            • Hometap

              800 Boylston St Fl 16 Boston, MA 02199-7637

              BBB Accredited Business

            Business ProfileHometap

            Real Estate Investing
            BBB accredited business

            Additional business information

            See all additional business information

            Contact Information

            800 Boylston St Fl 16

            Boston, MA 02199-7637

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            Email this Business
            (617) 399-0606

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            Customer Reviews

            4.3/5

            Average of 69 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB+

            Accredited Since: 5/22/2019

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Hometap is a smart new loan alternative for tapping home equity without taking on debt. Homeowners receive debt-free cash by selling a percentage of the equity in their homes to Hometap. They can use the cash for anything, from retiring credit-card debt to starting a business to buying a second home. When the home sells or the homeowner settles the investment, Hometap is paid out an agreed-upon percentage of the sales price or current appraised value.

            Products & Services

            Home Equity Investment

            Business Details

            Location of This Business
            800 Boylston St Fl 16, Boston, MA 02199-7637
            Email this Business
            BBB File Opened:
            4/13/2018
            Years in Business:
            6
            Business Started:
            1/2/2018
            Business Incorporated:
            1/2/2018
            Accredited Since:
            5/22/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            215
            Alternate Business Name
            • HomeTap Equity Partners, LLC
            Business Management
            • Ms. Rachel Keohan, Vice President of Marketing
            Contact Information

            Principal

            • Ms. Rachel Keohan, Vice President of Marketing

            Customer Contact

            • Ms. Rachel Keohan, Vice President of Marketing
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Took all personalized info Must be PDF Got pre approved Closing date in same month Perfectly ok just an appraisal left Got phone calls that he got a red light ????? I questioned what it was His answer was he either gets a red or green light but when it's red he don't have any explanation why I ask for a number ,email or else to find out why.He said he can't give out that info.after they took ALL of mine.He said thanks have a good day but that's all he had.
            Read More
            Read 10 More Complaints

            Customer Reviews

            69 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dennis J

            10/24/2024

            Took advantage of a Veteran with a TBI by being vague and quick talking. The contract signed and didn't even get the amount of the person said would be provided. This company is horrible and frankly should be blacklist from working with VA Home Loans, I'll be reaching out to my congressman as well after the elections. Now the Veteran is likely to lose their home because there is no way they can come up with north of $40k if the home goes up in value like it should. ********, this company has no ethics.

            Hometap Response

            11/01/2024

            Hi ******, we're sincerely sorry you feel this has been your experience. It's important that homeowners are provided with all of the information of their investment - which your Investment Manager provided you with. In terms of the settlement, we're unsure where you saw this amount. We do offer informational tools on our website to help homeowners estimate settlement costs based on a range of inputs, however, these are only estimates. If you wish to formally request a settlement statements, please contact us, our team is happy to provide you with an accurate settlement statement. Please reach out to ************************************** Thank you!
            Read 68 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

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