Business ProfileforCopeland Chevrolet

On Wednesday August 21 2024, on or around 12:55 pm, I contacted Copeland Chevrolet regarding a loaner vehicle. I scheduled a service appointment via Copeland Chevrolet's website for Thursday August 22 2024 at 12:40 pm. When I talked to the service representative that answered the phone today, I simply asked if there were any available loaner vehicles that I could use while my truck was getting worked on. I got the response of "I am not sure if we have loaner vehicles, we are pretty busy right now". I asked if she could go check and moments later I got the same response. I then asked to speak with somebody else that had any idea of what was going on. A lady that told me her name was ****, began talking to me. **** told me that my appointment was not in the computer for Thursday the 22nd of August, but instead, it was scheduled for Friday. I then told her that I have an emailed appointment verification stating that my appointment was at 1240 on Thursday the 22nd. **** then put me on hold and returned saying " ohh, yeah, now I remember. I called you and left you a voicemail saying we have no open slots for Thursday and then you scheduled the appointment on Friday". This did not happen an she lied out of her teeth. She then asked me for my phone number and my name, but that makes no sense if she called me already as she stated, she should have all of my information. **** then denied me access to talk to a manager after I requested to do so. My 2023 Chevrolet Silverado 1500 was leased by me at this dealership in November 2023 and has ***** miles on it. The truck is not drivable and needs major repairs due to a factory issue. Less than 1 year old and Copeland Chevrolet is giving me the run around on even scheduling an appointment. I am going to get a lawyer involved and cancel my lease with them if this does not get resolved.