Business ProfileforAmetros

Ametros/CareGuard is incredibly mismanaged, for example:They claim to return phone calls within 48 hours. Despite repeated calls to discuss the situation, no one from the company has returned my calls. I received one email saying they would call and never did.They charge $1000 to on-board you as a client which involves contacting your doctors and pharmacies yet none of my providers have ever heard from CareGuard. They sent one email form letter saying I was officially onboard.They are holding $15,000 of my money and refuse to give it back. I have no idea in this legal settlement who authorized ********* or who sent them my money.Nobody answers the phone after 4:45 EST.They claim to save 62% off medical bills yet guarantee nothing.They are supposed to pay claims related to the original medical malpractice injury, but they dont even know what the injury was or what doctors or medications relate to the injury.Their patient portal was designed and written by a 12 year old. 1/2 the links dont do anything.There is no explanation about how they get compensated. No fee schedule or anything. They havent even asked who my beneficiaries are!They produced an LMSA that was 90% incorrect, 1/2 the specialists dont exist, they listed 16 pre-existing conditions that I never had. They list 12 medications that I dont take.They threaten you with losing your Medical Benefits if the incredibly complex annual report to ******** isnt filled in properly.In summary this is a company that really dont know what theyre doing and dealing with medical matters or medications and they are taking advantage of a patient who has been through a horrible time in their lives.They are not a company who can be trusted.