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Find a Location

Bank Five has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Bank Five

      79 N Main St Fall River, MA 02720-2123

    Business ProfileforBank Five

    Bank

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    79 N Main St, Fall River, MA 02720-2123
    BBB File Opened:
    6/17/2011
    Years in Business:
    169
    Business Started:
    8/1/1855
    Type of Entity:
    Corporation
    Number of Employees:
    210
    Hours of Operation

    Primary

    M:
    8:45 AM - 4:00 PM
    T:
    8:45 AM - 4:00 PM
    W:
    8:45 AM - 4:00 PM
    Th:
    8:45 AM - 4:00 PM
    F:
    8:45 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Catherine Dillon, Manager
    • Ms. Maria L Urdi, Chief Compliance Officer
    • Ms. Anne P Tangen, President/CEO
    Contact Information

    Principal

    • Ms. Maria L Urdi, Chief Compliance Officer
    • Ms. Anne P Tangen, President/CEO

    Customer Contact

    • Ms. Catherine Dillon, Manager
    • Ms. Maria L Urdi, Chief Compliance Officer
    • Ms. Anne P Tangen, President/CEO
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: How to choose a new bank or credit union

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    marshall m

    1 star

    05/16/2024

    I do not recommend applying for any kind of loan through this bank or doing business with them at all. Their website clearly says they offer solar panel installation loans and they are on the EnergySage website list of lenders so I applied online. They did a hard pull of my credit and then called me to say that they don't offer solar loans anymore. I asked if they would remove the inquiry from my credit report and they said no. I will tell everyone I know to never do business with this bank. My FICO scores are 820+ with AGI $500k+. What a stupid hill for them to die on.

    Bank Five Response

    05/17/2024

    Hi ********,

    Were sorry to hear about your frustration with BankFive. At this time, we only offer Commercial Solar Loans as described on our website. I understand our EVP- Director of Residential and Consumer Lending spoke with you to learn more about your experience and discuss the options for having the credit inquiry removed. We apologize for the confusion stemming from EnergySage. Although it does not make up for your frustration,please know we have requested to be removed from their website as it is not an adequate description of what we offer. As mentioned during our call, our team will follow up with you next week. In the meantime, if you have any additional questions, please dont hesitate to reach out to us at ************.

    Best,

    BankFive

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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