Business ProfileforSchneider Electric USA, Inc.

I purchased a battery backup *** from Best Buy that was made by this company on June 11th, 2024 (APC - Back-*** Pro BN 1500VA, 10 Outlets, 2 USB Charging Ports, AVR, LCD Interface - Black). The unit failed on August 6th, throwing an F06 error for "faulty welding." It failed on a clear sunny day without any power fluctuations or outrages; it shut itself off and took power from my PC when the house itself never lost power. It wasn't even due to a brownout due to an appliance turning on, I was only watching a video on ******* there was no load on my system. There was no outside power issue. The unit just dropped dead. This unit lasted 56 days; less than two months, before critically failing and not powering back on, risking my PC with it. Fortunately this time there was no PC damage.I took it back to Best Buy and they were kind enough to issue a replacement outside of their typical 2 week return period because the unit was faulty. I got that unit the same day the first one failed, August 6th 2024. Last night on August 21st the unit failed again. This time during a small storm at the moment there was a single loud, close lightning bolt. The whole house DID experience a fluctuation, but nothing else was effected. The unit experienced an F02 error and actually once again shut itself down, losing power when nothing else in the house did, and taking power from my PC with it.The unit is not overloaded. It sits between 1 and 2 bars on the load meter, indicating between 20% and 40% usage. Only my PC and one monitor are plugged into the backup + surge slots. There are other items plugged into the surge only slots that do not impact the load, and even if they were on the battery backup it is: A monitor, a 3-bulb lamp with only LED bulbs in it, the Xfinity router, and a ******* hue bridge.I tried reaching out to them for a replacement and was given the run around. I want a refund.