We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          PeoplesBank has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PeoplesBank

              330 Whitney Ave Holyoke, MA 01040-2751

            • PeoplesBank

              1051 Saint James Ave Springfield, MA 01104-1309

            • PeoplesBank

              494 Newton Street South Hadley, MA 01075

            • PeoplesBank

              825 Hampden Street Holyoke, MA 01040

            • PeoplesBank

              7 College St South Hadley, MA 01075-6489

            Business ProfilePeoplesBank

            Bank
            Multi Location Business

            Contact Information

            330 Whitney Ave

            Holyoke, MA 01040-2751

            Get Directions
            Visit Website
            Email this Business
            (413) 538-9500

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 139

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            PeoplesBank has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PeoplesBank

                330 Whitney Ave Holyoke, MA 01040-2751

              • PeoplesBank

                1051 Saint James Ave Springfield, MA 01104-1309

              • PeoplesBank

                494 Newton Street South Hadley, MA 01075

              • PeoplesBank

                825 Hampden Street Holyoke, MA 01040

              • PeoplesBank

                7 College St South Hadley, MA 01075-6489

              Location of This Business
              330 Whitney Ave, Holyoke, MA 01040-2751
              Email this Business
              BBB File Opened:
              2/21/1963
              Years in Business:
              139
              Business Started:
              3/17/1885
              Business Incorporated:
              9/29/2003
              Type of Entity:
              Corporation
              Business Management
              • Mr. Matt Bannister, Senior Vice President
              • Ms. Aleda DeMaria, Senior Vice President
              Contact Information

              Principal

              • Mr. Matt Bannister, Senior Vice President

              Customer Contact

              • Ms. Joan Leahy, Marketing Specialist
              • Mr. Matt Bannister, Senior Vice President
              • Ms. Aleda DeMaria, Senior Vice President
              • Mr. Tom Senecal, President/CEO
              • Ms. Nadine Maggie
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/15/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              Zynlo incorporated with *********** locked my account without explanation. I am a victim of a natural disaster and my money is locked. I also had an emergency check I upload that is now locked. I call customer service and get hung up on or told they can't help. Someone please unlock my account.
              Read More
              Read 4 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carrie M

              08/27/2024

              I used to have people's bank when I was a teenager left them and after all these yrs I came back to them. I am very unhappy with there procedures and how they think they can hold onto my tax refund and there making it extremely hard for me to have access to daily basic needs like food gas drinks and so on. They have been holding my tax return now for almost 3 weeks and I can't wait to get my money and be done with this bank. I wouldn't recommend this bank to anyone

              PeoplesBank Response

              08/29/2024

              We have an ongoing investigation into the specifics of the account holder's concerns, and do not agree that the poor rating is warranted. We hope to be able to resolve the issue shortly, and are working towards that resolution.

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.