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Find a Location

New Horizon Home Improvement, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNew Horizon Home Improvement, LLC

    Home Improvement
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate that this business has a pattern of complaints. Consumers report that the business initiated contracts with them for home improvement projects, collected down payments for those projects, but the services were never performed.  Consumers also report that they have been unable to contact anyone at the business for updates or to obtain a refund of their deposit. 

    On 8/23/2023 BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response and will update this alert when/if we receive one.

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    New Horizon Home Improvement, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Monson, MA 01057
      BBB File Opened:
      5/14/2018
      Years in Business:
      6
      Business Started:
      5/11/2018
      Business Incorporated:
      5/11/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 192602 for this business, issued by Office of Consumer Affairs & Business Regulations

      These agencies may include:

      Office of Consumer Affairs & Business Regulations

      10 Park Plaza, Suite 5170

      Boston MA 02116

      (888) 283-3757

      https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation

      BBB records show a license number of CS-111998 for this business, issued by Massachusetts Department of Public Safety and Inspections

      These agencies may include:

      Massachusetts Department of Public Safety and Inspections

      1000 Washington St, Suite 710

      Boston MA 02118

      (617) 727-3200

      https://www.mass.gov/orgs/office-of-public-safety-and-inspections

      BBB records show a license number of HIC.0652403 for this business, issued by Connecticut Department of Consumer Protection

      These agencies may include:

      Connecticut Department of Consumer Protection

      165 Capitol Avenue

      Hartford CT 06106

      (860) 713-6050

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Joshua W. Meskill, Owner
      Contact Information

      Principal

      • Mr. Joshua W. Meskill, Owner

      Customer Contact

      • Mr. Joshua W. Meskill, Owner

      Industry Tip

      BBB Tip: How to make your next home improvement project a success

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rebecca G

      2 stars

      08/24/2024

      If I could give no stars, Do not use this company!!!!! Where do I start ? I first caught them applying my old ! siding to save money. At first the owner tried to get out of it saying it was to match colors but the new color match perfectly. Not replacing the insulation underneath the siding to save themselves money. I actually could have kept the old insulation it was much thicker. Actually the siding was a better quality. The salesman sold me all kinds of stuff none of which is true. The owner is a coward who blamed everything on I think his name actually was Howard a new salesman. My soffit is on the siding job I asked him why he didn't finish it this is Josh m******. He said it's not broke we're not fixing it. It was a predatory loan. Before I know it Howard had the loan people on the phone. Their financial department is unbelievable. I said I'm not going to be able to afford this when it comes payable . They all reply just refinance it at that time! Fast talkers, extremely high powered sales pitch. I woke up with such a sick feeling in my stomach the next morning after signing with them. The workmanship is terrible! Not even a year it's falling apart I can't use either $3,500 door. I'm all for paying for quality. There are contractors who take pride in their work.. I don't even know how it's legal but now they have a new website that is offering ADVICE on how to pick a good contractor and get good prices! What a scam. They told me my loan was starting at a certain time. it started way before their starting time. they left a huge dumpster in my yard for 2 months. Nails everywhere. There isn't one bit of work that is quality. In fact when people see at their like oh my gosh who did this work??? They couldn't even attach a corner post. You should see the caulking that is holding it on. I tried to put it in place the best I could. until I find another contractor it didn't matter it rotted all the wood inwindows in that area underneath the siding

      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

      BBB Reports On

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