Business ProfileforSuite Six Medical Aesthetics

Ive been getting laser hair removal on my ********* area and when they suddenly switched me to a new laser tech with my knowledge, I was burned by *********. When I informed them of what happened they immediately denied it and had attitude. Prior, to my laser ****************************** made multiple micro aggressive comments. She stated my skin complexion was the reason why it was so painful for me because her other clients dont have the same reaction. However, my experiences were not painful prior to switching laser techs and clearly it was so painful because I was being burned. She said I was skin type 5 or 6 while the pervious laser tech said that I was a type 3 or 4. During my last session, I asked her if it was possible to turn the settings down because it was so painful and she refused. From my experiences, it appeared she was more interested in trying to sign me up for more packages rather than ensuring my current experience was even good. Both times I met with her, I waited 40+ mins past my appt time to be seen. For one appointment, I was told to come in early just to still wait for almost a hour. Meanwhile, I would watch as other customers came in and out of their appts - from the beginning I was not treated as a valued customer. I requested not to be seen by ********* after the horrible 1st session with her but the next time I came in, I still was. However, I was told that in their system I was scheduled with **** on that day. Definitely appears to be a lack of proper management at this business. When I called to inform them of my concerns, *********, who is the owner, kept interrupting me, she sarcastically told me "I hope your v***** doesn't fall off" and I was called RACIST! Prior to this, I was looking forward to continuing my laser journey here but ********* is extremely rude and unprofessional. I would not recommend this place to anyone! Laser should not be that painful and I should not be getting burned, it's the technicians job to know and do better!