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          Find a Location

          National Grid USA has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • National Grid USA

              40 Sylvan Rd North Waltham, MA 02451-1120

            • National Grid USA

              PO Box 1040 Northborough, MA 01532-4040

            • National Grid

              55 Bearfoot Rd Northborough, MA 01532

            • National Grid

              939 Southbridge Street Worcester, MA 01610

            Business ProfileNational Grid USA

            Electric Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            This BBB only processes complaints for National Grid customers located in MA, NH, and RI. 
            If you are a customer of National Grid and live in another state, please consult one of these other BBB Business Profiles:
            BBB of Upstate New York
            BBB Serving Metropolitan New York

            Contact Information

            40 Sylvan Rd

            North Waltham, MA 02451-1120

            Get Directions
            Visit Website
            (800) 233-5325

            Customer Reviews

            1.35/5

            Average of 46 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            235 complaints closed in last 3 years

            82 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            National Grid specializes in delivering gas and electricity service to customers in  Massachusetts, New York and Rhode Island.  

            Business Details

            This is a multi-location business.

            Find a Location

            National Grid USA has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • National Grid USA

                40 Sylvan Rd North Waltham, MA 02451-1120

              • National Grid USA

                PO Box 1040 Northborough, MA 01532-4040

              • National Grid

                55 Bearfoot Rd Northborough, MA 01532

              • National Grid

                939 Southbridge Street Worcester, MA 01610

              Headquarters
              40 Sylvan Rd, North Waltham, MA 02451-1120
              BBB File Opened:
              2/24/1999
              Years in Business:
              25
              Business Started:
              12/10/1998
              Business Started Locally:
              4/6/1999
              Business Incorporated:
              12/10/1998
              Type of Entity:
              Corporation
              Number of Employees:
              1001
              Alternate Business Name
              • National Grid Service Co
              • National Grid
              Business Management
              • Mr. Patrick Murray, Manager
              • Mr. Gerard Miller, Manager
              Contact Information

              Principal

              • Mr. Gerard Miller, Manager

              Customer Contact

              • Mr. Gerard Miller, Manager
              Additional Contact Information

              Fax Numbers

              • (508) 357-4730
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              235 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Continuing to receive demand of payment from *** on the behalf of National Grid. Property in question was sold on 11/28/22, National Grid was notified well before of the cancellation of ********************************, and to turn on **************** on 11/28/22. ******************* was sold. All information had been not only emailed/mailed into National Grid also to *** on multiple occasions. They are insisting I owe $560.81. Reference # ********.
              Read More
              Read 234 More Complaints

              Customer Reviews

              46 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John B

              11/20/2024

              Called to disconnect gas when moving out of my old apartment and they would not disconnect over the phone. They said they needed to visit the building, which I couldn't arrange because I was moving out and my landlord was out of the country. The landlord dropped the ball and didn't switch over the service when they returned and the bill kept accumulating. So I called National Grid again and this time they did turn off the service without visiting the building, even though I had been told this was impossible when I first called. Additionally, they refused to extend the due date for my bill while I work out this issue with my landlord, putting me in the position of having to pay the bill or risk having it sent to collections. Also, their website doesn't work once your account is closed, so I have to sort this whole process out by phone and mail and cannot even see what the balance on the account is. ********************** is a very poorly run company that takes advantage of their monopoly over natural gas distribution in my area.
              Read 45 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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