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          Find a Location

          Arbella Insurance Group has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Arbella Insurance Group

              1100 Crown Colony Dr Quincy, MA 02169-0934

              BBB Accredited Business

            • Arbella Insurance Group

              101 Edgewater Dr Ste 160 Wakefield, MA 01880-1255

              BBB Accredited Business

            • Arbella Insurance Group

              1111 Riverside Dr Methuen, MA 01844-2240

              BBB Accredited Business

            • Arbella Insurance Group

              76 Batterson Park Rd Ste 201 Farmington, CT 06032-2571

            • Arbella Insurance Group

              240 Bear Hill Road, Suite 106 Waltham, MA 02451-1026

              BBB Accredited Business

            Business ProfileArbella Insurance Group

            Insurance Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            1100 Crown Colony Dr

            Quincy, MA 02169-0934

            Get Directions
            Visit Website
            Email this Business
            (800) 272-3552

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Get a Quote

            Customer Reviews

            1/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/10/2009

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Arbella Insurance Group is a regional property and casualty insurance company providing business and personal insurance in Massachusetts and business insurance in Rhode Island. Arbella Insurance is ready to help you with expert advice and guidance in choosing your personal or commercial insurance coverage.

            Products & Services

            Insurance

            Business Details

            This is a multi-location business.

            Find a Location

            Arbella Insurance Group has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Arbella Insurance Group

                1100 Crown Colony Dr Quincy, MA 02169-0934

                BBB Accredited Business

              • Arbella Insurance Group

                101 Edgewater Dr Ste 160 Wakefield, MA 01880-1255

                BBB Accredited Business

              • Arbella Insurance Group

                1111 Riverside Dr Methuen, MA 01844-2240

                BBB Accredited Business

              • Arbella Insurance Group

                76 Batterson Park Rd Ste 201 Farmington, CT 06032-2571

              • Arbella Insurance Group

                240 Bear Hill Road, Suite 106 Waltham, MA 02451-1026

                BBB Accredited Business
              Headquarters
              1100 Crown Colony Dr, Quincy, MA 02169-0934
              Email this Business
              BBB File Opened:
              3/7/1989
              Years in Business:
              36
              Business Started:
              1/1/1988
              Business Incorporated:
              12/13/2004
              Accredited Since:
              12/10/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              800
              Alternate Business Name
              • Arbella Mutual Insurance Company
              • Arbella Protection Insurance Company
              • Arbella Indemnity Insurance Company
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. John F. Donohue, CEO
              Contact Information

              Principal

              • Mr. John F. Donohue, CEO
              Additional Contact Information

              Fax Numbers

              • (617) 773-4760
                Other Fax
              • (203) 267-2794
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              21 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a homeowner's insurance policy from ************************************************ in June 2022. When I was setting up the policy, I discussed the recommended amount of personal property coverage with the account manager. I mentioned that I wanted to cover the property of my boyfriend and we specifically discussed the value of his property, including several expensive bikes. She recommended increasing the personal property coverage to include these items. Our home was broken into recently and we submitted a claim for the items stolen, which included several items owned by him, including his bikes. Arbella is now refusing to pay for these items, saying that he is not listed on the policy. I specifically discussed these exact items with the agent when purchasing the policy and even increased the personal property coverage for them. I feel that it is fraud to do do this and then say that it is now not covered. When I discussed the policy with the account manager, she portrayed the policy as covering both our personal property.
              Read More
              Read 20 More Complaints

              Customer Reviews

              17 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tammy S

              07/17/2024

              My friend has a policy home and Auto about 10 years With ***************** ******************************************************* Arbella is the insurance . The girl told me I would get a call next morning I never did. My friend called back told them about the first person he got the run around and asked for the owner. He was hung up on! He called back the owner was on the phone. **** finally called I spoke to him got a auto quote I said I'll be there tomorrow with the money for the year. The next day **** called my friend not me and said he didn't like his attitude so I can't get insurance with them! It has nothing to do with me. **** had my e- mail and number but he called my friend. So they lost a paying customer. I did nothing wrong my driving is good I can believe this! My friend never filed a claim with auto or home it was just his attitude? He got hung up on what and I still need my car on the road
              Read 16 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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