Business ProfileforFresenius Medical Care

I Am an authorized agent for my father. He lives in **********. We went into the hospital with end stage renal failure and end stage CHF. He left the hospital prepared to go on dialysis at *********, in which he did in June. Shortly after we recieve a call from Fresinius ** stating that they could mail his Rx to him. We agreed to used them. We discussed the Rx would be managed to cone on time to his home and he would never out. I live in ***** so that helps me out alot since I live in *****. I assisted them in retrieving all of his meds from ******* as well me getting the doctor to write new ones that have expired. (They said they could not do this and it did concern me that they could not but I disregarded this as they were too lazy- I was helping my dad in the end) I left my dad in June2024 with everything set up. Only to find out that they have NEVER filled a Rx for him except a recent one that the dietician requested that is not covered by insurance. He pays for that out of his pocket. She prescribed that in July- a 3 month supply. Now we are in October and they are calling for me to authorize a medication to be sent ( the one that requires payment) and they never say anything about the other refills. To my surprise after my dad and I spoke to the person about the Rx they were calling about that they haven't sent meds to him since JUNE!!! 5 months of No cardiac meds- he is on 4 different cardiac meds. Kidney meds, cholesterol meds... He has run out... and they are on no concern except for meds that are paid out of pocket. TOTAL disregard for human life! I spoke to manager **** and ***** and ***** assured me the meds would arrive next day except for 1 and she gave me 2 *** tracking numbers. She lead me to believe all the ** were coming except 1 when actually the 2 tracking numbers were for 2 different Rx. 1 each. And to add insult to injury, 1 of the Rx they sent was one that had the out off pocket copay they were trying to retrieve.