Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

McGovern GMC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMcGovern GMC

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers According to information provided by this company, it offers new and used cars.

    Business Details

    Location of This Business
    150 Turnpike Road, Westborough, MA 01581
    BBB File Opened:
    1/20/2005
    Years in Business:
    20
    Business Started:
    8/20/2004
    Business Incorporated:
    8/20/2004
    Type of Entity:
    Corporation
    Alternate Business Name
    • Westborough Buick - Pontiac - GMC, Inc.
    • MCGOVERN AUTO GROUP CORP SERVICES, INC.
    Contact Information

    Principal

    • Mr. Matthew McGovern, President

    Customer Contact

    • Mr. Matthew McGovern, President
    • Mr. John Kennedy, Regional Vice President of Operations
    Additional Contact Information

    Fax Numbers

    • (508) 366-5987
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    thomas e

    1 star

    05/22/2024

    re: Mcgovern GMC Service experience I had my car fail right on Rte 9 and coasted into your dealership - Serpentine belt snapped..Asked for the service department to repair. . **** called and verbally estimated me $378 for the repair, I agreed and said that seemed VERY high price. he said he would look at it and when he had the parts price confirmed he would send a qte. The qte was for $332. I thought that was VERY high, googled the price of the part-$15 at Autozone....as high as $28 at other parts stores. I called the service manager back and asked why so high? he said parts were expensive $162 and they were probably sourced from the ****** dealer---I found ****** sells the part at $54 MSRP. They also added a $27.50 disposal charge for the belt!I told him I was looking at a new Terrain and would not consider Mcgovern for the purchase of any vehicle in the future and that I would pay the bill and thanked him for taking advantage of me! When I got there I the bill had been changed to $247; no call or explanation price still more than double the average total repair price of @$100 for this type of repair....a simple belt replacement.

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.