Business ProfileforCornerstone Bank

We received approval of a home equity loan (*****) that was cleared to close on 2/23/2024. Heather H, ******** **** ******* *************) *********************************** and Yara M, Loan *************** Office Manager *************) ********************************* led the loan process. We discussed several trips to ************ in search of a home with ******************** and she discussed the matter with our financial advisor. On 4/12/2024, ********************. She told us her manager (unnamed) would not permit us to use the ***** for a home in ************. When the closing of our existing home in ********, ** approached, our real estate attorney instructed us to provide proof that the Cornerstone Bank had been paid or canceled. On 7/2/2024, Maria B, manager of the Cornerstone branch in *******, ** *************), said we would incur a $500 early cancellation fee. We protested. On 7/11/2024, Brian G, Cornerstone Loan Servicing Manager, *************) said cancellation would not conform to bank policy. This decision was made by Scott A, Executive Vice President of Retail Lending. Later that day, Cornerstone withdrew $500 from our account and canceled the *****. We believe we are entitled to restitution of $500.