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          Find a Location

          Cook Auto Aberdeen has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Cook Auto Aberdeen

              1136 S Philadelphia Blvd Aberdeen, MD 21001-3911

            • Cook Auto Aberdeen

              Corner Rt. 40 & Rt. 7 Aberdeen, MD 21001

            Business ProfileCook Auto Aberdeen

            New Car Dealers
            Multi Location Business

            Contact Information

            1136 S Philadelphia Blvd

            Aberdeen, MD 21001-3911

            Get Directions
            Visit Website

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            Closed

            See Additional Hours

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new and used auto sales. They also offer auto repair services.

            Business Details

            This is a multi-location business.

            Find a Location

            Cook Auto Aberdeen has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Cook Auto Aberdeen

                1136 S Philadelphia Blvd Aberdeen, MD 21001-3911

              • Cook Auto Aberdeen

                Corner Rt. 40 & Rt. 7 Aberdeen, MD 21001

              Location of This Business
              1136 S Philadelphia Blvd, Aberdeen, MD 21001-3911
              BBB File Opened:
              12/14/1989
              Years in Business:
              62
              Business Started:
              1/1/1962
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of NW10000001 for this business, issued by Motor Vehicle Administration

              These agencies may include:

              Motor Vehicle Administration

              6601 Ritchie Hwy NE

              Glen Burnie MD 21062

              (410) 768-7000

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Cook Motorcars, Ltd.
              • Cook Mazda
              • Cook Chrysler-Dodge-Ram
              • Cook Aberdeen Chrysler Dodge Mazda
              Hours of Operation

              Primary

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 8:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed

              Sales

              M:
              9:00 AM - 8:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 8:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Robert Cook, President
              Contact Information

              Principal

              • Mr. Robert Cook, President

              Customer Contact

              • Mr. Robert Cook, President
              • Mr. Jerome Rapael, Used Car Sales Manager
              • Mr. Tony Mosca, Facility Manager
              • Mr. Greg Smith, Parts Manager
              • Mr. Sean O'hara, Service Manager
              • Mrs. Martha Ebright, Office Manager
              Additional Contact Information

              Fax Numbers

              • (410) 272-7121
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/05/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              During the purchase of a vehicle from Cook ***** (the "Dealership") on 14-Mar-2024, a third-party service contract warranty ("**** ******") was bundled as part of the transaction. I submitted a refund request, along with a copy of the warranty sales receipt, to the warranty provider, ********** ******** ************* *** (the "Service Provider"), on 18-Mar-2024, 19-Mar-2024, 03-Apr-2024, and 15-Apr-2024. Each time, I received a reply from the Service Provider stating that no contract could be located for the vehicle VIN and customer name.
              Read More
              Read 9 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Danielle R

              04/12/2024

              This place deserves 0 stars!!! Purchased a brand new vehicle in 2019. There is a manufacturers design flaw in the vehicle, that causes a cylinder head to crack, resulting in the need to have to replace the entire engine. The mileage on the car, still falls under the powertrain warranty, however, the "year" expired 2 months before this major repair. Contacted Cook, to ask about a possible goodwill repair, since this is a faulty design. Was told there is nothing they can do to help, & they claim to have not been familiar with this issue. Yet if you go online, There are over 50 consumers with the same problem on the Mazda's. I see an investigation online for a potential class action lawsuit for the coolant leaks, that cause the cylinder head to crack. A car 2 months past the date, with mileage still under the 60,000 mile warranty, is ridiculous, to not have this covered. This is very unacceptable. Having to spend over $11,000 on a new engine for a car with low miles, & the value of the car in general, is just absolutely ludicrous, especially since this is a manufacturing defect in design. Don't walk, run, from buying any car here. I got an overpriced Lemon. Terrible customer service, no way are they trying to have a satisfied customer.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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