We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Honda of Annapolis has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHonda of Annapolis

            New Car Dealers

            Contact Information

            1736 West St

            Annapolis, MD 21401-3247

            Get Directions
            Visit Website
            (410) 267-7100

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers new and used automobile sales and service.

            Business Details

            Location of This Business
            1736 West St, Annapolis, MD 21401-3247
            BBB File Opened:
            2/11/2002
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Started Locally:
            1/1/1987
            Business Incorporated:
            8/4/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • West Street Motors, L.L.C.
            • Annapolis Honda
            Contact Information

            Principal

            • Mr. Mark Racano, Owner

            Customer Contact

            • Mr. Con Errico, General Manager
            • Mr. Mark Racano, Owner
            • Mr. Matt Stouten, Sales Manager
            Additional Contact Information

            Fax Numbers

            • (410) 267-8166
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/05/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Aug 4th 2022 - Took car into Honda of Annapolis service for spring sounding noise in drivers side suspension Aug 7th 2022 - Paid $739 and took car home.Aug 8th 2022 - Noticed problem again with same spring sounds coming from suspension. We now have an additional metal noise coming from the passenger front.Aug 30th 2022 - Took back into same dealership for another diagnostic and now informed that the driver front strut assembly and front sway bar links are bad and need replacement at a cost of $1535. Honda corporate agrees to pay $1000.Oct 20th 2022 - Took car in for above service and Honda of Annapolis now says that the strut assembly is not needed only the front sway bar links need replacement and then an alignment for a cost $495. We agreed to pay.Oct 20th 2022 - We arrive to pick up car, and ask for alignment paperwork and ************************* states that an alignment wasn't needed but gave us a bill for $495 (same as originally stated with an alignment). We requested the invoice to be adjusted and ************** argued the fact that the invoice was correct and that the difference is shop fees. This made no sense to us so we eventually got a manager who correctly removed alignment charge and we paid $394.The original problem with the spring sounds coming from the drivers suspension still exists but the replacement of the sway bar links resolved the metal on metal sounds coming from the passenger side. Keep in mind this secondary sound of metal on metal from the passenger side didn't exist before we brought our car into the service center.Due to being cursed at by a ************************* (service) we will not set foot back in this dealership.We have contacted Honda Corporate and filed a complaint but they advised to go to arbitration due to the nature of our request of reimbursement.For the record, we have been loyal honda customers and have owned 6 different honda models spanning **** to now. We have probably put about ******* miles on their vehicles.
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael F

            09/17/2024

            Initially the dealership said they could transfer my tags since they are Maryland. However, that is not the case as my tags are Disabled Veteran and have no expiration. It took them two weeks to figure this out. On August 7th, I was told to go to the MVA myself. I did so, but was told by the MVA that the dealership had not processed the title. When I called the dealership on Sept 3, I spoke with Steve *****, the general manager, who first informed me that I had not sent them my lien release on my trade in. I called back and he said that they found it and that my new vehicle title was process now. Today, Sept 17th, I yet again went to the MVA to transfer my tags. I was told again that the dealership had not processed the title. When I called them, they told me that the MVA would send me the title and then I would have to go into the MVA to transfer the tags. I told him that is not how it works. While I stayed on the phone, he went to check with the office to see if there was something about my title. He returned and said that they found my title paperwork and were processing it to the MVA. However, after 45 minutes the MVA still had nothing. Upon leaving the MVA, the general manager called me to apologize for taking so long. He said that the one lady that processes titles has been swamped. He then told me that she will process it now. At this point, I lost my cool. I asked him if I could speak to someone else. He said that the only person above him is the owner of the dealership and he does not accept calls from customers. I asked him if Honda cared about how they treated customers. His response was that corporate did not get involved with franchise issues. Then he said that I had mentioned before that if they couldn’t get it together, I would bring the vehicle back and park it on their lot. (I did say that). He said that is not how it works since I purchased the vehicle legally. He continuously spoke over what I had to say and was very condescending
            Read 2 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.