Business ProfileforPalm Beach Research Group

Earlier this year I purchased 2 CRYPTO research plans from Teeka ***** of Palm Beach Research group. He has since been fired by the Plam Beach group. The plan stated that you will receive a total refund of your money if cancelled with in 3 months. I cancelled well before the 3 months. I was out of my league with these plans and I had to get out of the stock market game and use the money to take care of my invalid wife and my recent diagnoses with cancer. I requested my money back and was told the money will go into my account and must be used with in one year or lose it. I told them about my problems and sent a registered letter to the president of Palm Beach Research and was again told they will not refund my money. This company is a complete fraud and only interested in one thing. "Take your money at all costs" Please help!

Thank you for bringing this matter to our attention. We appreciate the opportunity to provide clarity regarding the member's subscription with Palm Beach Research Group.

The member subscribed to two of our research plans: Palm Beach Confidential on November 9, 2023, for $2,160, and Palm Beach Pioneer on December 7, 2023, for $2,160. These subscriptions include top-notch cryptocurrency recommendations, accompanied by detailed instructions. As per our Terms and Conditions, agreed upon at the time of subscription, we offer a 90-day Legacy store credit guarantee, explicitly stating that no cash refunds will be provided before or after order completion. The store credit is valid for one-time use within one year from the date of cancellation until fully consumed.

The member canceled the subscriptions within the 90-day period and was issued a total of $4,320 in store credit in accordance with the agreed terms. Despite our efforts to assist with the member's crypto journey, the member chose to cancel the subscriptions. During a phone conversation on January 11, 2024, the member confirmed their understanding and acceptance of the store credit issued, with terms and conditions read to the member by one of our member service representatives. A catalog was subsequently sent to the member, outlining how and where the credit could be used within the Legacy Research Group umbrella. Unfortunately, the member’s requests to use the credit for publications outside of Legacy Research Group cannot be accommodated, as they fall outside our policy. As of July 2, 2024, the member requested a cash refund on the credit balance, which is not permissible under the terms and conditions they agreed to.


We understand the gravity of the member’s personal circumstances. However, we must adhere to our established policies to ensure fairness and consistency for all our customers. It is important to note that these personal circumstances were never mentioned as part of the cancellation request and were only brought to our attention with this complaint.

We assure you that we have communicated these terms clearly and have provided multiple avenues for the member to utilize the store credit effectively. We remain committed to assisting them within the boundaries of our policies and are available to assist the subscriber via phone at ###-###-#### or email at memberservices@palmbeachgroup.com with any questions.

Thank you for your understanding and assistance in this matter.