Customer ReviewsforPrometric, LLC

My exam was cancelled due to a hurricane and Prometric emailed me stating that they would send me a confirmation for my new test date after 3-5 business days and not to email or call Prometric. I called today, on day 5, as I have not received any updates and the customer service representative was extremely condescending. As soon as I told her my situation she told me I was supposed to call the testing center- which I was told not to do by the testing center because Prometric handles all exam scheduling. Then she proceeded to huff and puff into the phone while I opted to read her the full email Prometric sent me specifically stating 3-5 business days and PROMETRIC will get back to me and she continued to talk to me like I am stupid. Repeating herself over again telling me it's not their responsibility and I should've called the testing center. I asked her to transfer me to a manager because I did not want to deal with her attitude when I am asking for help and she put me back on the hold line for another 30 minute wait to talk to another regular customer service representative. I hung up and called my testing center, and again was informed that they do not handle the rescheduling and that Prometric is supposed to update me.

If you have a choice at all, testing in person is much better than the online option. I was kicked out of my test for using the restroom during the designated 5 minute break between test sections. They are rude and don't give you your money back. How on earth they have a great rating with the BBB is beyond me. Trust the customer reviews; that's your indicator right there.

Prometric is failing HCA in Washington state for continous monetary reasons. I have took my skills test 2x..I have received adequate support through peer mentorship and I passed all but one simple skill that I know was accurate according to Prometrics standards because I rechecked it. This has caused a major impact in my life. I haven't worked since 4/30/24 due to the negligence of a Prometric instructor who observed me at the time. Very biased and someone needs to be held accountable

If I could give less stars I would. Opted for the remote test, because I live an hour from the test center. Unfortunately, had to retake the test because the application they used to secure your computer uses half the screen space and you can’t read or answer questions with a 10 inch screen. Whoever came up with this idea wasn’t very bright. By the grace of God, I was offered a retest at a test center. I scheduled my test a week in advance and on the Friday evening, three days before my test they canceled it and rescheduled it for a day that i’m out of the country. This is the last possible date to this exam before it changes. I’ve been waiting a year to take this exam

was scheduled for a test, but when I went to take it they refused it because of I use a Track Mouse. I have reviewed all Documents that was sent to me, including all links in them. There is No where it says you can't use it. after being on the phone for an hour they sent me a link for Accommodations. to me Accommodations for any test is Medical or Translations issues. I would have never thought of a Trackball Mouse being something I need an accommodation for. they charge $150 for the test I was to take, they aren't' returning the money which they should because it's their issue not saying in any Documation what's allowed to be used while taking the test, everything they sent me talks about clothing and food. Even the link in the email says nothing about what's not allowed hardware wise on your computer.

I paid the fee to test and they told me there were no open spots to test and kept my money. Prometric is a scam.

The online scheduling system is f’ing disaster! Impossible to use - keeps getting stuck on page 2. It does not matter what browser you use. Their customer service is non-existent. The testing center I’ve used is fine, but scheduling is awful and they make it impossible to reschedule - probably so they can charge you a $50 fee when you don’t show up. Their locations are in the crappy areas of town.

ZERO STARS Terrible scheduling experience and subpar customer service. The website to schedule is faulty and does not work. Good luck getting through to anyone to help you in a timely manner. I just spent two hours on hold trying to schedule a test date, ANY date, and was hung up on at hour 2. The fact that I likely need to take an additional two hours out of my work day to restart the process and get my test scheduled is unacceptable. Way to make secondary testing accessible - not! Proctor-U was a better experience, and they left me during my break for 1.5 additional hours on the day of my last test. That says A LOT.

They cancelled my test after I drove 2 hours to the test center and after studying four weeks to be ready for the date. They gave me phone number for customer care that just left me on hold for hours. The online system will not allow me to reschedule either. Horrible experience.

they wouldnt allow me to take the test said i had technical issues. I had performed the test numerous times on my computer and it passed but i had 5 agent 4 didnt say anything they just kept switching agents. These agents are unprofessional had guys in background laughing they ask that no one else be in the room but agents had a room full of people. please hire professional people!!!!!!i lost my $35 messing with your agents. Im gonna contact ******** ********* ******. the last agent name was stephanie m********