Business ProfileforMaster Seal, Inc.

On 10.18.2019, I purchased [2] Front Security Doors from ****** ****, which were installed on 1.7.2020. They are now rusting at the bottom seams and around the mail box. On 5.10.2023, this fact was reported to and observed by Marty. He took pictures of the doors and later Alicia called and said they could fix the rust with paint and replace the rusted screws. She indicated that she thinks that they no longer do business with the company that manufactured the doors. It alleges that the doors are of an inferior quality compared to others purchased and requested that they be replaced. Alicia alluded to a fact that the rusting could be the result of me not keeping the doors clean. These Doors are affixed to the main entry point of my home and are cleaned quite often. And moreover, the older model Security Storm Doors purchased from their company [****** ****] and installed in the back of my home, are not rusting. I contended that these security doors are less then 3-years-old and based upon the sales warranty information provided, [should not be rusting]. Therefore, I requested that both doors be replaced. On 5.11.2023, Alicia said the doors are only warranted against rust for “1 year”. And that she will schedule Marty to come out and sand out the rust and repaint the door and replaced the mail box screws. I told her I was not pleased with their decision. The warranty information provided when purchasing these doors on October 18, 2019, for $4040, was years against rusting, not [1-year]. Stephen and Pat, whom have been my ****** **** representatives for years, sold these door based upon their durability, quality, lasting beauty and warranties and even stated that insurance companies would pay the full value of these doors if the need arises. It is very disappointing to learn that a company that I have had a business relationship with for years, sold me an alleged inferior product. Thanks in advance for any assistance that you may provided.