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          Find a Location

          Marriott International, Inc. has 1571 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMarriott International, Inc.

            Hotels
            Multi Location Business

            Contact Information

            7750 Wisconsin Ave

            Bethesda, MD 20814-3522

            Get Directions
            Visit Website
            (301) 380-3000

            Customer Reviews

            1.11/5

            Average of 310 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,448 complaints closed in last 3 years

            583 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 97

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Marriott International, Inc. has 1571 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              7750 Wisconsin Ave, Bethesda, MD 20814-3522
              BBB File Opened:
              11/26/1990
              Years in Business:
              97
              Business Started:
              5/20/1927
              Business Started Locally:
              1/1/1984
              Business Incorporated:
              10/1/1991
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • J W Marriott Hotel
              • Marriott Corporation
              • Renaissance Hotel
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              • Autograph Collection Hotels
              • AC Hotels
              • Protea Hotels
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              • Delta Hotels and Resorts
              • Marriott Executive Apartments
              • The Ritz-Carlton
              • Starwood Hotels
              • St. Regis
              • The Luxury Collection
              • W Hotels
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              • Marriott Residence Inn
              • Aloft Hotels
              • Marriott Worldwide Reservation Center
              • Marriott Customer Engagement Center
              • Element Valley Forge King of Prussia
              • Element by Westin
              • Westin Hotels and Resorts
              • Four Points by Sharaton
              • W Philadelphia
              Business Management
              • Mr. David Ellis, General Manager
              • Mr. Christian Mari, General Manager
              • Mr. Rich Casale, Customer Relations Specialist
              • Mr. Jack Haggerty, Customer Relations Specialist
              • Ms. Kimberly A. Neyba, Public Relations Director
              • Ms. Barbara Coleman, General Manager
              • Ms. Deanne Howard, Ceo
              • Mr. Arne Sorenson, President
              • Mr. Jay Patel, Owner
              • Mr. Paul Sharp, Director of Sales and Marketing
              Contact Information

              Principal

              • Mr. David Ellis, General Manager
              • Mr. Christian Mari, General Manager
              • Mr. Rich Casale, Customer Relations Specialist
              • Mr. Jack Haggerty, Customer Relations Specialist
              • Ms. Kimberly A. Neyba, Public Relations Director
              • Ms. Barbara Coleman, General Manager
              • Ms. Deanne Howard, Ceo
              • Mr. Arne Sorenson, President
              • Mr. Jay Patel, Owner
              • Mr. Paul Sharp, Director of Sales and Marketing
              Additional Contact Information

              Fax Numbers

              • (801) 832-4328
                Other Fax
              • (570) 343-5121
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              2,448 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/23/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Here are my personal details:- *************** Membership Card Number: ********* - Email: ********************** Phone: *********** Regarding my reservation details:- Booking Confirmation Number: ******** - Hotel Name: ***************** - Check-in Date: February 2, **** - Check-out Date: February 5, **** Today, I received a notification stating that the hotel would be unable to provide a room on my check-in date but offered to transfer me to another hotel. This is concerning as it appears to contradict the guarantee of available rooms outlined in the membership terms.One of the reasons I chose ***************** is its unique panoramic environment, facilities, and location. Being transferred to another hotel may not meet my expectations for the accommodation. Additionally, such a handling may significantly impact my travel plans and cause inconvenience and disruption.Before my check-in, I kindly request a thorough investigation into this matter and an explanation along with a reasonable solution. I believe resolving this issue is crucial for maintaining customer relations and upholding the reputation of your ******* have already contacted the staff of Marriott Hotels Group and they have stated that they do not provide any solutions. This is a violation of commercial terms by Marriott Hotels, not a problem for the guests. I hope the company can provide a proper solution.
              Read More
              Read 2447 More Complaints

              Customer Reviews

              310 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lulit T

              08/27/2024

              I am writing to express my disappointment with our recent stay at * ***** ****** *****, which did not meet the standards expected of a 5-star hotel. We reserved two rooms from 08/17/2024 to 08/20/20/2024 using the Marriott Sister or Brother discount and an associate employee ID. Upon arrival, we were told an Explorer form was required, which we were unaware of. Despite presenting the associate employee ID, the front desk insisted that without the form, our reservation could not be honored and needed to be canceled. We were forced to make a new reservation at a much higher rate, with no alternatives, leaving us feeling cornered and unfairly treated. After checking in under the higher rate, we escalated the issue to management, who assured us that presenting the Explorer form at checkout would allow the hotel to honor the discounted rate. We did this, yet the final charge still reflected the full rate, which is unacceptable. Moreover, I never received a cancellation email for the original reservation, nor did I receive a new confirmation email. The only confirmation emails I have are for the initial reservations. Despite multiple requests, I have not received a receipt for our stay. It is concerning that a hotel of this caliber lacks an automated system for sending receipts, adding to my dissatisfaction. The handling of our reservation was unprofessional and inconsistent with W South Beach's high standards. The failure to send confirmation and receipt emails reflects poorly on the hotel's management. Given these issues, I believe the hotel should honor the original discounted rate. The inconvenience and stress caused by the hotel's mismanagement significantly impacted on our experience. I request a review of our stay, correction of the charges to reflect the discounted rate, and a full receipt. I urge the hotel to address these service issues to prevent future guests from facing similar challenges. I look forward to your prompt response and satisfactory resolution.
              Read 309 More Customer Reviews

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