Business ProfileforExceptional Landscape Lighting & Irrigation, LLC

The week of July 11th, I met with sales representative Blanden who stated their sprinkler system had a feedback control that would sense the soil moisture and would not water when the ground was saturated. This turns out to be a false statement and misrepresented the feedback control to stop watering. Early November I received a bill from Howard County for $381 for water usage which had been $90 previously. I contacted Exceptional to say that the feedback control was not working. The app set up timed watering with feedback control setup by Blanden to stop watering based on weather conditions. A closer look at the app showed that there were zero water savings for the entire time the irrigation system had been installed; over 4 months when it rained most of the time. I made a complaint through Thumbtack and withdrew my recommendation for Exceptional that I filed on their website. The sprinkler system worked but the app feedback control failed. Bladen made two appointments to resolve the issue with two individuals remotely supporting the effort. The first appointment, a representative in Florida stated that Bladen's account of a moisture feedback control for the lawn was not the way the feedback control worked. My request was that the control feedback be checked and confirmed that it was working. The next week Bladen showed up and this time a rep called Marcos was on the phone. It was resolved that the control would be replaced and tested in the spring. Then I received an email in Thumbtack from Exceptional stating all my complaints about the system were never before heard of even though they had access to my phone app that clearly showed there was no water savings. In fact, the Exceptional email contradicted the 2 previous conversations such that this email represented outright fraud. I want an immediate replacement of the feedback controller. As a certified fraud examiner, I swear these statements are true. ********