Business ProfileforMr. Comfort Heating & Air Conditioning

Purchased new home in October 2019 home had recently been renovated with a new HVAC installed by Mr comfort. Do you have permit that Mr comfort applied for showing he installed both heating and AC though municipal in Elkton verify that he never did follow through on having his work inspected after completion. This past month water began leaking every time AC unit was running so it can no longer run AC the moment. Upon calling Mr comfort he missed doing the install but claims that he did not do an improper install recently had a HVAC tech from ******* take a look and found that when the install was done it was done improperly the unit did not need to have to drain pants yet to drain used were used however we're not installed properly. Upon installation pans were not properly separated nor supported thus causing bowing over time. Included her photos showing that the right side is just over 2 in. and the left side is now under 2 in. from bowing. They're also was not a separate individual drain pipe running from the second drain pan that was put in which we actually already did have corrected on our own. Included a photo showing only one PVC pipe running from the unit when there should have been two. Upon reaching out to Mr comfort he stated that there were two drain pans in the product so he put two in yet the installation and manual clearly states that is not required to use both unless it's required by building code or in an area where there could be water leakage issues for example an attic ours is it in the basement. He then claims he does not believe he didn't improper install and that to even come and look at it it would be a service charge and that he is not responsible for repairing his improper work.