Business ProfileforGreen Electric Solutions, LLC

We hired Green Electric Solutions (GES) for the final inspection after the residential rough wire was approved with conditions on August 18, 2023. The owner of GES made a quote based on the comments from the inspector (******* ********). The scope of work included 5 breakers, 1 disconnector, and 6 CO/smoker detectors. The GES team tried to complete the job on Sep 13, but they couldn’t finish the job and rescheduled to complete the rest of the work on Sep18. On Sep 18, we questioned about additional work. We only agreed that 4 additional CO/smoker detectors and a sump pump circus were necessary. The main focus should still be the scope of work as scheduled before. However, we were surprised that 6.75 hours ($1350) were billed for additional work with $650 material cost, which was 100% more than the original quote. They billed us all for the additional work on Sep 18. That was misleading. On Spe 22, we went through the final inspection with inspector Edward Surrette. The additional work was not examined at all. When we tried to communicate with the GES owner to address that additional work was not necessary and asked for the itemized invoice for every work they did. The request was rejected. As a customer, it is our privilege to be informed how the charges are billed precisely. The contract should be honored. Whatever is beyond the scope of work shall be agreed upon by both parties. We would be happy to pay what we agreed but not disagree. In addition, the motion sensor with the new stairs was mis-interplayed; several outlets outside of our property didn’t function after the GES visit; one mirror with an electrical device couldn’t be placed in the original place. Those issues should be taken good care of as a good business owner should take responsibility for the customer's concerns. Those are required to be fixed accordingly. We should have been treated fairly.