Business ProfileforJamesAllen.com

November 13-14th, 2024 Issue : James Allen's 'Price Match Guarantee'; false advertisement I contacted James Allen customer service to request a 'Price Match Guarantee' request. I found an identical diamond on a competitor's site being offered at over $1400CAD less than the identical James Allen diamond. Both diamonds are GIA-graded, Lab-Grown, 2.78ct, Radiant, E-VVS1, EX, EX, (10.15 x 6.94 x 4.65mm), exact table & depth % and exact girdle. Both diamonds were verifiable, in stock and available for public purchase. Despite meeting ALL the criteria listed on the JA Price Match Guarantee, the request was denied, and I was offered a $100USD coupon. I requested escalation to upper management and reviewed again, where the request was then denied again, and I was offered a maximum coupon of $200USD on the identical diamond as compensation. The reason given : "we reserve the right to deny the request", and "the price difference is too big". Originally, I wanted to do business with James Allen for an engagement ring as they had a setting I really loved, and had overall good ratings for customer service. However, after this experience, I am not sure that I want to do business with a company that isn't honest and transparent about the terms & conditions of their offers/falsely advertises their programs. After researching online and finding several other complaints similar to mine, I noticed this seemed to be a recurring trend. My issue does not lie in the company maintaining said price they set on their products... My issue lies in offering a fake price match program. I strongly urge this be escalated to the appropriate team, and for the company to be honest and transparent about price matching being valid only up to 100-$200 price differences. Or remove it altogether. Otherwise, it is a waste of my time and energy, as well as other customers', and for the employees, too. My trust and confidence has sadly been broken and has left a sour taste towards James Allen.