Business ProfileforMattress Warehouse Corporate Office

Would like to have given no stars I bought a Kings Down mattress in July 2024. It had missing stitching in areas on the top of the mattress and was so unconformable. I did a comfort exchange for a Sealy Brenham Medium Queen mattress. On September 12, they delivered the wrong mattress-a Sealy Brenham firm Queen Mattress. The tag was not sewn into the mattress as required by law. On October 4, 2024, they once again delivered a Sealy Brenham firm, when we ordered a medium. On October 23, 2024, they delivered a Sealy mattress, but could not tell us it was the correct mattress as the mattress tag did not identify it as a Brenham Medium Queen Mattress. Once again the tag was not sewn in as required by law. We traveled 1, 000 miles round trip to receive these deliveries, only to be disappointed and extremely upset that Mattress Warehouse was not delivering the mattress we ordered and paid for. No manager/supervisor/district manager in corporate ever returned my phone calls. To top it all off, these mattress are illegal as the tag is not sewn into the mattress. No sewn in tag equals no warranty! I am awaiting a fund refund and have filed a dispute with my credit card company. No longer doing any business with Mattress warehouse as they are breaking the law! No properly sewn in tag means they are trying to pass off used mattresses as new. No store manager was useless as well. Never told us the truth and was very condescending.

Looking at the delivery photos shows the white law tags on the mattress. The Sealy Brenham is shipped from Sealy in a cardboard box. The mattress inside the cardboard is in plastic cover to keep it from getting dirty. The factory tags are on the mattress in the delivery photos. Sealy uses model numbers not model name on the white law tag. Customer was exchanged delivered October 23,2024 and customer did accept delivery.