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Find a Location

Kuti Cooling and Heating LLC has 1 locations, listed below.

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    Business ProfileforKuti Cooling and Heating LLC

    Heating and Air Conditioning

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Kuti Cooling and Heating LLC had not obtained a necessary license from Maryland Department of Labor. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.labor.maryland.gov/ - 4102306001

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    111B Forestdale Avenue, Glen Burnie, MD 21061
    BBB File Opened:
    2/26/2024

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tony M.

    1 star

    02/25/2024

    BEWARE!! Kuti Cooling and Heating LLC entered my home back in August 2023 to repair a broken AC unit. Kuti claimed that the unit had been successfully repaired. I then asked him what his warranty policy was on his labor. He advised that, if anything went wrong, to just call him and he would return to complete the repairs. Within a few hours of Kuti leaving my home, it was clear that the AC was not working. Over the next 8 days, I made numerous attempts to contact Kuti via text, phone call and email to ask that he return to complete the repairs. Kuti ignored all of my attempts. He charged me $1,488 for repairs that he never properly made. I then had to hire another contractor to make the repairs properly. Once my unit was working again, i focused my attentions back to Kuti. I sent him warning messages that i intended to sue him in small claims court to recover my $1,488 if he did not respond to me and work this issue out. Kuti also ignored my warnings about a law suit so, i filed my complaint in small claims court in his county. I waited to post this review until the court case finished. I wanted to ensure that Kuti didn't give some laim excuse for his unprofessional behavior. I won the case without much difficulty. In court, Kuti attempted to lie to the judge and say that he told me my AC unit needed to be completely replaced. That i wanted to take a risk and attempt to make $1,488 worth of repairs to save money. Of course, this was a lie and the judge did not buy it. Based on other reviews i have seen regarding Kuti, it would appear that this is his M.O. He claims that the customer wanted to take a short cut and pay for lower cost repairs to avoid buying a new $8-10K unit. If you run into ANY contractor that does not stand behind their work or won't provide a proper resolution or refund, take them to court!!

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