ComplaintsforA G Auto Sales Inc

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This letter serves as a complaint against AG Auto Sales, located at 908 Crain Highway North, Glen Burnie, Maryland 21061 for selling a bad vehicle. On February 25, 2023, I traded my 2013 Ford Explorer for a 2014 Ford Explorer Sport. My 2013 Ford Explorer was paid off, and the dealer agreed to give me $5500 to trade towards the deal. In addition to this, I also put down $3,000 cashier’s check, for a total down payment of $8500 towards the 2014 Ford Explorer. The remainder of the fee for the truck was financed through ******** ********* ********* *** *********** ******* ******** ********* ********* **** *** ****** *** ******** ** *****.
  
  During the month of March 2023, we had several problems with the truck. First, the check engine light came on and immediately we called back to AG Auto Sales to let them know. They referred us to their mechanic shop, ***** ********* **** ********* ******** ***** ************ ** *****. We called the shop to schedule an appointment, however, when the appointment date came, the owner had forgotten we were coming and could not take the truck. We had to come back the next week and leave the truck to be worked on. The shop worked on the truck and the check engine light was off for 2 days. Again, we called back to the mechanic’s shop to schedule another appointment. We went on our appointment, however, could not leave the truck, as the shop had to order the parts. Again, we had to take the truck home, as the mechanic shop told us it would take approximately 2 weeks for the part to come in. All this coming and going was very inconvenient, as the shop is about 64 miles round trip from where I live. Later that evening, my son was driving the truck and noticed very heavy white smoke coming from the exhaust. We had the truck towed to my son’s job and dropped it there. The next day, we had to move the truck, and could not get any tow truck to come. We had to drive the truck home with heavy white smoke billowing from the exhaust. All the traffic behind me was covered in smoke. To me, this seemed to possibly be indicative of engine problems.  I called back to AG Auto Sales to let them know that the truck was malfunctioning again, and I needed to turn the truck back in to them.
  
  Finally, I was able to get the truck home. The truck was not safe to drive, and I worried that it might explode if I were to even crank the engine. On April 3, 2023, I called AG Auto Sales, and they sent a tow truck, and tool the truck back to ***** ********. I thought I might give the business another chance and consider getting another vehicle, since they already had my information. My son and I decided on another vehicle, a 2014 Acura TL, to replace the 2014 Ford Explorer. The owner, Vic, told us that he would work with us to put us in another vehicle, no problem. However, when it came time to start the deal on that, I was told that my interest rate had increased greatly, due to my credit ratings. This was extremely frustrating, after all  my family had been through, and I decided it was best to cancel all deals with AG Auto Sales and buy a car elsewhere. I asked for a full refund on my down payment of $8500, which seemed fair.
  
  The finance manager and owner, Vic *****, decided against this, and provided a refund of $7640.30, on April 13, 2023.  This amount was sans $859.70, the price of titling and tags for the vehicle. I asked for the full refund of $8500, but was told that I could not get it due to AG Auto not being able to get a refund from Maryland Motor Vehicle Association. This is not fair at all, as I sold my family’s  vehicle and brought the 2014 Ford Explore in good faith, expecting it to be a reliable vehicle.
  
   In addition to this, I made the first payment on the car to ******** ********* of $282.  When I called ******** to update them on returning the truck to the dealer, I asked about getting a refund on the $282.  ******** informed me that they would not be able to help me, rather, AG Auto Sales would have to refund me.  When I called AG Auto Sales to provide this update, they stood firm on refunding $7640.30.  Again, this is not fair, as I was sold a vehicle with problems. I only had the truck approximately 1 month and had so many problems had occurred. How could anyone be expected to keep a problematic vehicle? And, why wouldn’t the consumer expect a full refund on this bad product.
  
  My resolution to this complaint is to receive the additional refund due back on this truck. As mentioned earlier, I have received the initial refund of $7640.30 from AG Auto Sales. However, I am also requesting the additional part of the refund that was deducted from the down payment of $859.70.
  
  
  I have received a refund on the 1st month’s payment from ******** *********  for the amount of $282.00 I feel that I am entitled to this refund as I trusted the dealer to sell me a good, reliable car, free of issues, and I was transparent with them in selling my 2013 Ford Explorer to them. I provided all my information as requested to work the deal.  I have asked AG Auto Sale to honor this additional amount of $859.70 but the owner still refuses. The owner promised to take good care of us, and not to worry. Yet, it has been a complete worry.  Thus, I am referring this situation to the BBB for more assistance resolving this matter. Thank you.
  
  Regards,
  **** ***** *******

  Customer response

  06/22/2023

  This letter serves as a complaint against AG Auto Sales, located at 908 Crain Highway North, Glen Burnie, Maryland 21061 for selling a bad vehicle. On February 25, 2023, I traded my 2013 Ford Explorer for a 2014 Ford Explorer Sport. My 2013 Ford Explorer was paid off, and the dealer agreed to give me $5500 to trade towards the deal. In addition to this, I also put down $3,000 cashier’s check, for a total down payment of $8500 towards the 2014 Ford Explorer. The remainder of the fee for the truck was financed through ******** ********* ********* *** *********** ******* ******** ********* ********* **** *** ****** *** ******** ** ****** I am requesting a refund on the title and tags price of $859.70, which was included in the down payment price of $8500. I have asked for this several times, but the owner has refused my request. This is frustrating because he told me not to worry and that he would work with our family. This does not feel like anyone working with us. Regards, **** ***** *******

  Customer response

  06/22/2023

  This letter serves as a complaint against AG Auto Sales, located at 908 Crain Highway North, Glen Burnie, Maryland 21061 for selling a bad vehicle. On February 25, 2023, I traded my 2013 Ford Explorer for a 2014 Ford Explorer Sport. My 2013 Ford Explorer was paid off, and the dealer agreed to give me $5500 to trade towards the deal. In addition to this, I also put down $3,000 cashier’s check, for a total down payment of $8500 towards the 2014 Ford Explorer. The remainder of the fee for the truck was financed through ******** ********* ********* *** *********** ******* ******** ********* ********* **** *** ****** *** ******** ** ****** I am requesting a refund on the title and tags price of $859.70, which was included in the down payment price of $8500. I have asked for this several times, but the owner has refused my request. This is frustrating because he told me not to worry and that he would work with our family. This does not feel like anyone working with us. Regards, **** ***** *******

  Business response

  07/10/2023

  This is the response to complaint received by **** ***** *******, it is our daily intension to treat every customer fairly and do good business, with that in mind, we tried every option to resolve the situation by fixing the problem. We also tried to put her in another that her and her son liked but her credit score had dropped drastically which made it all impossible for her to get into another vehicle with the same interest rate that she had first received. Finally, we decided to refund her the money and cancel the deal with ******** ********* Services. However we could not refund her for the fees that has been paid to Motor Vehicle Administration. Mrs. Johnson can request a refund from Motor Vehicle Administration when she returns the tags, that part is out of our hands. We hope this brings more clarity and  resolves this complaint.

  Sincerely,

  Diva ******

  Office Manager

   

  Business response

  07/10/2023

  This is the response to complaint received by **** ***** *******, it is our daily intension to treat every customer fairly and do good business, with that in mind, we tried every option to resolve the situation by fixing the problem. We also tried to put her in another that her and her son liked but her credit score had dropped drastically which made it all impossible for her to get into another vehicle with the same interest rate that she had first received. Finally, we decided to refund her the money and cancel the deal with ******** ********* Services. However we could not refund her for the fees that has been paid to Motor Vehicle Administration. Mrs. Johnson can request a refund from Motor Vehicle Administration when she returns the tags, that part is out of our hands. We hope this brings more clarity and  resolves this complaint.

  Sincerely,

  Diva ******

  Office Manager

   

  Customer response

  07/11/2023

  
  Complaint: 19943455
  
  I am rejecting this response because:

  It is absolutely unacceptable! AG Auto Sales sold us a bad vehicle, plain and simple.  We purchased this vehicle from them in good faith and trusted them to put us in a reliable car.  They promised they would help us, from the very beginning. They did not, in the end.  While yes, they told us not to worry and they would put us in another vehicle, there was never any mention of having a 2nd credit report ran. 

  This never crossed my mind, as it had been a very short time period in between the time we purchased the Ford Explorer and brought it back roughly one month later. It also never crossed my mind as we were bringing back a leaking and smoking truck, that was extremely dangerous to drive.  As mentioned in previous correspondence, the truck was extremely problematic, and we took the truck to the dealer's shop several times, at least 4 times, for repair.  At least two of those times, the mechanic had forgotten that we had made the appointment, and we had to drive a distance to get to him (60 miles round trip). Very unprofessional, inconvenient and highly inconsiderate of the repair shop (Manik Mufflers).
  

  This company sold us a faulty vehicle, and they should do the right thing by my family. and honor our request. Running another credit report was not only unfair in this situation, but also unnecessary and unethical. The owner, Vikram *****, told us not to worry. We trusted that and trusted wholeheartedly in him. He promised that he would put us in another vehicle, no problem.  We trusted his words to be honorable and truthful. This again suggests that we would get another vehicle, without stress or hassle. Promising to put us in another vehicle suggests picking out another vehicle, with the same terms & conditions. It was never clearly explained to my family that we would have to create a new credit report, especially in lieu of the bad truck we had returned.  As I am a consumer with many bills and responsibilities, it is more than logical that the score would have shifted during this time, especially depending on when and how the credit bureaus report. If AG Auto was truly sincere, they should have readily refunded all fees when requested.

  Mrs. ****** did her best to help, and we understand that the response she gave is directed by her supervisor. She is greatly appreciated.! However, the response from AG Auto is still unacceptable. We are still looking for the refund we paid, as mentioned in previous correspondence. AG Auto Sales really should honor this request from our family.  Our family is still in need of another truck, and we need this funding to put towards another vehicle. We were very honest and transparent about the vehicle we sold them. However, they were not as transparent and ethical with us in returning all our fees. This is just very shady and bad business practice on AG Auto Sales part.

  Sincerely,
  

  
  **** ***** *******

  Customer response

  07/11/2023

  
  Complaint: 19943455
  
  I am rejecting this response because:

  It is absolutely unacceptable! AG Auto Sales sold us a bad vehicle, plain and simple.  We purchased this vehicle from them in good faith and trusted them to put us in a reliable car.  They promised they would help us, from the very beginning. They did not, in the end.  While yes, they told us not to worry and they would put us in another vehicle, there was never any mention of having a 2nd credit report ran. 

  This never crossed my mind, as it had been a very short time period in between the time we purchased the Ford Explorer and brought it back roughly one month later. It also never crossed my mind as we were bringing back a leaking and smoking truck, that was extremely dangerous to drive.  As mentioned in previous correspondence, the truck was extremely problematic, and we took the truck to the dealer's shop several times, at least 4 times, for repair.  At least two of those times, the mechanic had forgotten that we had made the appointment, and we had to drive a distance to get to him (60 miles round trip). Very unprofessional, inconvenient and highly inconsiderate of the repair shop (Manik Mufflers).
  

  This company sold us a faulty vehicle, and they should do the right thing by my family. and honor our request. Running another credit report was not only unfair in this situation, but also unnecessary and unethical. The owner, Vikram *****, told us not to worry. We trusted that and trusted wholeheartedly in him. He promised that he would put us in another vehicle, no problem.  We trusted his words to be honorable and truthful. This again suggests that we would get another vehicle, without stress or hassle. Promising to put us in another vehicle suggests picking out another vehicle, with the same terms & conditions. It was never clearly explained to my family that we would have to create a new credit report, especially in lieu of the bad truck we had returned.  As I am a consumer with many bills and responsibilities, it is more than logical that the score would have shifted during this time, especially depending on when and how the credit bureaus report. If AG Auto was truly sincere, they should have readily refunded all fees when requested.

  Mrs. ****** did her best to help, and we understand that the response she gave is directed by her supervisor. She is greatly appreciated.! However, the response from AG Auto is still unacceptable. We are still looking for the refund we paid, as mentioned in previous correspondence. AG Auto Sales really should honor this request from our family.  Our family is still in need of another truck, and we need this funding to put towards another vehicle. We were very honest and transparent about the vehicle we sold them. However, they were not as transparent and ethical with us in returning all our fees. This is just very shady and bad business practice on AG Auto Sales part.

  Sincerely,
  

  
  **** ***** *******

  Customer response

  08/09/2023

  Per the reviewer's request, attached please find the warranty contract.

  Customer response

  08/09/2023

  Per the reviewer's request, attached please find the warranty contract.

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