We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Fitzgerald Auto Mall has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFitzgerald Auto Mall

            Used Car Dealers

            Contact Information

            101 S Edgewood Dr

            Hagerstown, MD 21740

            Get Directions
            Visit Website
            (240) 329-2004

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            101 S Edgewood Dr, Hagerstown, MD 21740
            BBB File Opened:
            5/17/2022
            Years in Business:
            5
            Business Started:
            1/1/2019
            Additional Contact Information

            Fax Numbers

            • (301) 733-1102
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            We bought a truck on 11/30/2023 for over $34,000. We put $4,000 down payment on the vehicle and had traded a vehicle in. We drove the truck for a trip with our children that weekend. We found mechanical issues with the truck. Contacted the dealership and they “fixed” the truck. We took it back and realized it was not fixed. They supposedly ordered the part, got the wrong part and made us wait longer. They have now got the “wrong part” 3 times and have had our truck for a week, and been dragging us out on answers for 2 weeks. Our warranty with them says we can trade it within 30 days of the purchase but they refuse to allow us to do that. They threatened a lawyer and they asked us what do we think that will do? They gave us a cheap beat down Jeep Cherokee to drive and thinks this is a resolution to the problem. Can’t get in contact with corporate. This truck was not worth the money they charged us if the dealership has had it longer than we have. This dealership just keeps telling us a few more days. Again, we bought this truck on 11/30/23 and today is 12/18/23. We are almost out of the 30 day warranty exchange and they will not give us answers. I need this problem fixed.
            Read More
            Read 7 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ann V.

            09/19/2023

            We have been having issues with our car since we got it . It's been in the shop quite a bit and is still having issues and have made Donnie aware over and over . We bought the loaner for life and am told repeatedly over the last 3 months there is no loaners. Now comes today where car won't even start and I call the service manager Andy C*** and he says the same but also told me to deal with it what's a few more days.

            Fitzgerald Auto Mall Response

            09/22/2023

            Dear Mrs. V**********, Thank you for bringing your vehicle in for inspection. We were able to provide a loaner car and inspect your vehicle the same day without an appointment. After testing and diagnosing the vehicle, we found that the issues were caused by a bad battery, which you had replaced yourself. Additionally, the tire vibration was caused by a lack of frequent tire rotations. Although we sold you the car, we cannot be responsible for any issues that arise during your ownership beyond our normal used car warranty of 90 days or 4,000 miles. We are glad that the vehicle has been repaired and returned to you in good working order, and we appreciate your feedback. We look forward to helping you in the future. Kind regards, Andy P*******

            Customer Response

            09/25/2023

            This is a complete lie and got car back Thursday and again on Saturday morning car wouldn't start at all . I called you and informed you of this and you told me to have it towed in but that you didn't have a loaner for a loaner for life guarantee that we payed for . Than you continued to tell me that all loaners were out for big job's. Which concerns me even more that you rushed my car out of the sshop and said it was our fault when the front end issues have been going on since the time of purchase. We have brought our car into you for regular maintenance and all these times not once have you rotated these tires nor did we deny this service.

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.