Business ProfileforBrothers Services Company

Issue: We contracted with Brothers Services to repair a leak that was evident during heavy rain storms which was causing water to come into our fireplace. They were unable to solve the issue despite charging us for the work. Background: There was confusion as to whether the aforementioned leak was a problem with the roof or the chimney so we contacted Brothers to determine which it was. Brothers came out and looked at the roof and examined where the water was coming into the fireplace and determined it was the roofing issue. We signed contract for $1614.00 in April 2024 and paid that amount in full, Over the following weeks, Brothers did work on the roof but when we experienced another rain storm, water continued to leak into the fireplace. They did additional work but it still didn’t resolve the issue. They finally admitted they were stumped and suggested we contact a chimney repair company which we did and the repairs the chimney company did were successful in stopping the leak. I contacted Brothers and requested a refund for half of the cost we incurred since they had misdiagnosed problem at the beginning and although they did do some work on the roof it did not resolve the problem. After a series of conversations and emails, Brothers only offered to refund $250.00 which we received on November 5, 2024. This refund is woefully inadequate. We incurred a cost of $1614 from Brothers and then had to incur additional costs with a chimney repair company to finally fix the problem. I feel Brothers should have refunded us $807.00 which is half the cost.