Business ProfileforGavigan's Home Furnishings

We bought a sofa, chair and 1/2 and two leather recliners in February 2024. They delivered the furniture and one of the leather recliners was broken on delivery. They said they would send someone out to look at the chair and fix it. I had to call several times to get them to send someone. Now, I should have refused delivery but we didn't know it was broken until it was set up and we actually sat in it. The entire metal mechanism was bent. They said they would order the parts and fix it and that it happens all the time (not a good sign). A month went by and another tech shows up a knows nothing about the part that needs to be ordered. So he says he will order the part. This resulted in more phone calls and Gavigans assured me that the part was on order but takes weeks to arrive. We are 3 months out and still have a broken chair and no parts to fix it. Also, the fabric on the couch is already pilling after just a month and the ottoman cushion has a dent in it just from resting your legs on it. I would highly recommend that you don't do business with these people. The product is crap and service is crap. Once you spend your money they don't care about you anymore. Save yourself the headache and shop elsewhere. I wasted thousands of dollars and I am sorry for it. Never again. UPDATE August 2024 Still no resolution, don’t know how they get away with it. Recliner still broken and I am still trying to get resolution. DON’T SHOP HERE!