Business ProfileforFence & Deck Connection, Inc.

I stopped the workers from installing damage pieces of wood on my house. The project manager called me and I informed him that the wood was damaged and split. The company failed to build the deck according to the contract and the wood is splitting in various area of the deck. The Project Manager came out to my property and we examined the wood together and he agreed that it needed to be replaced, however at the end of the project I noticed they never replaced the molded or split wood. They sent another guy and he took pictures and agreed that there were splits and he was going to show it to his supervisor. The Sales Manager called me and we discussed the situation. I also informed him of an incident that happened with the workers; as one of them fell and there was a loud boom, when I went to see what happened, they said we don’t speak English and the one who does had left the work site. Out of concern for this person he attacked me with an overtone/ slur remark of “All Americans are lazy and that is why we hire them”. He was very arrogant and said “I guess I will see you in court.” Then he hung up the phone and no one from the company has called me to resolve this issue. They are trying to bully me through the finance company and trying to reverse his statement. However, they claim to have a lifetime warranty on the product and have not lived up to what they claim. The bait you with promises and failure afterwards. If we have to go to arbitration or court I am willing to do so, because. I was not treated fairly nor have they lived up to the contract several items are missing from the structure of the deck.