ComplaintsforPeak Managment
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been a resident at Marrion Square Apartments for 12 years. I used to love living at my resident while it was under Cove Management, the people was nice and Management was good and respectful to the residents. Once Peak Management took over the atmosphere changed and the office Manger changed. I went from having my apartment flood and loosing all my furniture my out of town and no one at the office said that they didn't know my apartment was flooded, I come home and the water pipe had busted in the ceiling and water was still gushing when I returned home. Amazing the horrible smell ,also stepping in all that nasty water, the water was so saturated into the carpet that your feet got wet one you stepped on it. The office moved me into the apartment I'm living in now. I have neighbors who lives on above me on the 2nd floor that has a child that she allows to run,jump and stomp daily all times of the day and night going to the next morning between 1- 2 am. I contacted the office about the noise and after months of complaining the office sent the mother a noisy complaint letter, so the tenant typed a letter introducing herself as my new neighbor and that she has a 2 year old who loves to run, stomp, and jump , then say" please have some grace" he used to this running and I'm trying to get him to stop. The mother has been living here since April of this year and nothing has changed. I tried to reason with her and even had to call the police because the noise is unbearable. Complaining to the office management over and over again and sending her complaints letters about the noise doesn't help. The office Manger told me "to get use to it because it is called apartment living and that it what to expect when living in an apartment complex ", Very disrespectful to say to a tenant who pays the rent on time. When Cove Management was managing this property that kind of behavior was not acceptable so why is it acceptable under Peak?Business response
10/27/2022
Consumer Response /* (3000, 6, 2022/10/10) */ ***Document Attached*** Business Response /* (4000, 8, 2022/10/13) */ The resident above is moving out 10/31/22. We have a policy when it comes to complaints.Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Saturday May 14 2022 I was set to move in my apartment which is Tuscany Garden Apt which is owned by Peak Managment. I came that Friday May 13 2022 to my pay my rent and sign papers. When finished signing the papers I was told by Tennal one of the consultants for Tuscany Garden that the carpet in my apartment needed to be changed. I was told at that time Monday was the earliest that they could come and change the carpet. He also asked me if I could change the date of the move. I was upset because everything was arranged for Saturday I had movers coming at 11 am. It was to late to change the move I asked why wasn't I notified early. He said to me they had my days mixed up. While I was moving in and putting boxes and my furniture Mr **** brought the men in to put down the carpet. While I trying to move in what happens next is that one of the guys who was putting the carpet down broke my tv stand . I put the stand against wall in the bedroom and I had my bed I its place before the men came. Nothing was broke until after they left. All want to be reimbursed for my TV stand,Business response
07/29/2022
Business Response /* (1000, 10, 2022/07/07) */ This resident received a check for the item that was broken from the carpet company. Consumer Response /* (2000, 12, 2022/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a check from the Carpet Consultant Inc. The company Tuscany Garden used to change my carpet. I am satisfied with the way things turned out. I would like now to move on .I would like to thank the Better Business Bureau for helping resolve the problem.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.