Business ProfileforPeak Managment

I have been a resident at Marrion Square Apartments for 12 years. I used to love living at my resident while it was under Cove Management, the people was nice and Management was good and respectful to the residents. Once Peak Management took over the atmosphere changed and the office Manger changed. I went from having my apartment flood and loosing all my furniture my out of town and no one at the office said that they didn't know my apartment was flooded, I come home and the water pipe had busted in the ceiling and water was still gushing when I returned home. Amazing the horrible smell ,also stepping in all that nasty water, the water was so saturated into the carpet that your feet got wet one you stepped on it. The office moved me into the apartment I'm living in now. I have neighbors who lives on above me on the 2nd floor that has a child that she allows to run,jump and stomp daily all times of the day and night going to the next morning between 1- 2 am. I contacted the office about the noise and after months of complaining the office sent the mother a noisy complaint letter, so the tenant typed a letter introducing herself as my new neighbor and that she has a 2 year old who loves to run, stomp, and jump , then say" please have some grace" he used to this running and I'm trying to get him to stop. The mother has been living here since April of this year and nothing has changed. I tried to reason with her and even had to call the police because the noise is unbearable. Complaining to the office management over and over again and sending her complaints letters about the noise doesn't help. The office Manger told me "to get use to it because it is called apartment living and that it what to expect when living in an apartment complex ", Very disrespectful to say to a tenant who pays the rent on time. When Cove Management was managing this property that kind of behavior was not acceptable so why is it acceptable under Peak?