Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

JW Cornerstone Remodelers has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJW Cornerstone Remodelers

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    107 Mountain Rd STE K, Pasadena, MD 21122-7159
    BBB File Opened:
    7/13/2020
    Years in Business:
    4
    Business Started:
    1/1/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • JW cornerstone remodelers l.l.c.
    Hours of Operation

    Primary

    M:
    9:00 AM - 4:30 PM
    T:
    9:00 AM - 4:30 PM
    W:
    9:00 AM - 4:30 PM
    Th:
    9:00 AM - 4:30 PM
    F:
    9:00 AM - 4:30 PM
    Business Management
    • Mr. William Gargano, Resident Agent
    Contact Information

    Principal

    • Mr. William Gargano, Resident Agent

    Customer Contact

    • Mr. William Gargano, Resident Agent
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alyson P

    1 star

    02/14/2024

    This was our first time hiring a contractor, and we made it very clear in our discussions with Jay that we were looking for someone we could trust. I think he saw how naive we were. Before we signed the contract, he said things like “I want to be your contractor for life” and “I need the work”. I really liked Jay’s creativity and problem solving when we were discussing scope of work and trusted him. We signed a contract for JW to do a basement remodel which included adding a bathroom and remodeling our upstairs bathroom and they started the Monday after Thanksgiving. When we signed we were told everything would be done by the time my mom came for Christmas on December 19th. We initially were having a good experience. Baltimore had a snow storm around January 15th and that’s when things changed. Since then I think we’ve had maybe 5 days worth of people coming in a 30 day time frame. We made some changes to the layout of the bathroom so we tried to be understanding and flexible because they were accommodating to the additions and changes we wanted. After two weeks of no one showing up and not being told why we lost our patience. We asked for phone calls to discuss our concerns and never received one. I have sent two emails that have gone unanswered. I have sent multiple texts communicating our frustrations and asking for: an updated timeline, to be notified of scheduling, explanations for why the project is now 2 months over the time frame we were given. The only explanation I have received is “cash flow is our issues right now I’m doing other work for contractors to try to keep my guys busy which doesn’t pay much money because of the funding JW does not have right now,”. I then sent multiple messages with concerns about the fact that a wall is crooked, which has made the tiling on the floor look awful, baseboards are detaching from the walls, some of the drywall has water damage on it…no response.

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.