Business ProfileforLiberty Pure Solutions Inc.

On 4/4/2023. Service on water treatment system to be from Liberty Pure 12-4pm; came at ~9:30am. While servicing, C. M**** poured water from the water system into the sump pump. When he did this, he noticed that the sump pump came on but would not stop running. When done, he asked me if I wanted to have a Liberty Pure plumber check it out to see what was wrong. I agreed and the tech left; only to return less than 10-minutes later asking to take a photo of the sump pump. When done, again he left. He did not show me a work ticket with what was done or the cost; assuming I guess that I already knew. I was called by Liberty Pure to see if I would be home for the plumber. I said yes. Not one but two plumbers came. Plumbers went down the basement and one came up not 10-minutes later. He went out to his truck and got a box. Not more than 10-minutes later they were done. If I hadn't asked what they did I would never known. The plumber said they checked the float. Not the issue. I was told they had to replace the pump. I was never asked to authorize the work; no estimate, again assumed. And like the tech, they left, no ticket, no brand of sump pump installed - nothing. Next, I get a message on my phone with an invoice for $450.00 for sump pump replacement. No brand. No labor costs. I called LP, asked about the brand pump so I would have something for a warranty if needed. I was told they couldn't give me an itemized receipt, but gave the pump brand, no paperwork. At the bottom of the electronic work ticket, my signature was forged as I did not sign anything. 2 plumbers, less than 1/2 hour and $450 bill after $100 was taken off. Also wanted me to pay the water treatment bill only they didn't send it. When received, another $200+ and again signature forged but said what was done. 1-hour total for everything = $607.00. Clearly took advantage of a senior citizen. 2-plumbers for a 1-person job apparently charging labor rate for both. Pump they quoted on phone cost $260 at ******