Business ProfileforAnchor Waterproofing, LLC

Contracted with Anchor 3/31/21 to waterproof cellar with a drain system. Signed contract with Matt T******* Lic#*****. I contacted company on 12/18/23 regarding water entering by steps going down into cellar. Anchor installed drain opening here but water does not enter the drain but puddles up instead. Then there is an area where Anchor came back out later in 2021 to install waffle board, basically additional drain system around a cement block connected to main water line and the sewer pipe. Anytime there is rain, water pours out from drain system. Refer to attached videos. I had another plumber company (**** *****) assess Anchor's work at this this particular area and was advised their work was not done correctly. I did have a leak at the main waterline but that is being addressed by *** **** *******, who I have a warranty with due to a new main water line being installed 9/29/21. The pinhole leak is not causing the water flooding in cellar, it is however due to the drain work that Anchor installed. Again, refer to video. I have called many times, with my initial call 12/18/23. I received a call back 12/19/23 from the office manager telling me a Mike would call me to come out and review issue that day, but a week went by with no call. I called leaving multiple messages with no response. I sent multiple emails with photos/videos of the water issues when raining - 12/18/23, 12/19/23, 1/2/24, 1/4/24. I called 12/18/23, 12/19/23, 1/6/24, 1/8/24, and 1/9/24. In an email response from the company 1/2/24, I was told Mike would come out to review property. However, that he was sick, so they were trying to find someone else to come out sooner. This never happened. Finally spoke with Anchor 1/9/24 and was told my delayed response is due to computer system and phone issues, that manager will call. Called evening of 1/9/24 with desperate plea for help due to flooding in cellar Again, no response. Anchor is not honoring warranty.