Customer ReviewsforShady Grove Fertility Reproductive Science Center

I had the absolute worse experience with Shady Grove Fertility. After going back and forth for several days with their financial/billing department, I decided they are a complete scam and not for me. My insurance does not have fertility treatment coverage and so going into this I expected to pay out-of-pocket. After paying for $1,300 for the IUI cycle with monitoring, I found out through my insurance company EOB's that Shady Grove was filing claims for my physician appointments (that I also paid self pay rate and it was covered by insurance) and monitoring and diagnostics appointments. Shady Grove was now asking me to pay another $30 copay on top of the $1,300 out-of-pocket/self-pay rate because they billed insurance. When I spoke to my financial coordinator she told me that it was billed incorrectly multiple times. I confirmed with 2 separate nurses that the all monitoring appointments were included in the IUI cycle. After talking to billing, I was infuriated because the woman on the phone was actually ARGUING with me that this "first" monitoring appointment was NOT covered in the IUI cycle. It made absolutely no sense. I have yet to be refunded for what they have received double payments for. Also, I was suppose to start a second round of IUI with monitoring and not one person has followed up with me on the patient portal (which is also a nightmare to navigate) to see where I am at with that. After reading some reviews on the BBB, I know I am not alone in this and my situation is happening to many patients. Not having fertility treatment does not mean that they do not cover the doctor visits or the monitoring and diagnostics. It purely means that they do not coverage the actual fertility treatment such as the IUI, fertility medications or IVF. I believe Shady Grove is stealing money from some of the most vulnerable women and it is disgusting.

after a year not one transfer. numerous mistakes and no compassion This is a scam i have depleted my savings as a hopeful and like any other hopeful i knew it wouldn’t be easy. but i I dreamed of completing my family and wanted to have a beautiful experience. After trying for the last 5 years with no hope. I turned to shady grove thinking i would finally be able to give my 8 year old who will be 9 a little brother. which we have promised her. I have done all that was asked of me on my dime went and paid for an mfm doctor to care for me during before and after i leave shady groves clinic at the request of this clinic. Sent over proof paid out of pocket for most things. Had me on ice at this from October 2022 until April 2023 because they were closed for holidays. told me i had a cyst and cancelled my retrieval based on the fact that they thought it was when it never actually was. Now my blood pressure after paying to get a real doctor to help with that still no help no communication no next steps. i had to transfer my records to another clinic who is willing to move forward after 1 month after I waited a year with shady grove. I am suing the doctors the nurses and everyone involved for the pain suffering and all missed work driving back and forth to their clinic paying for $25 for parking 5 days aweek court fees tolls and have proof of it all this clinic is a waste a scam they’re liars they never planned on transferring its all a big money scheme. Please don’t waste your money or time in the end you will end up heart broken and at this point I can’t even get them to fill out form for my new clinic they asked. they’re holding me up from moving on wont help me and wanna hold my embryos hostage. I will do everything possible to bring shady grove to its knees behind the lies they tell. my doctor at shady grove went out on maternity leave ?? go figure id be with them so long she had time to deliver twins and no transfer for me $7,000 co- pay not one transfer.

This is primarily about billing practice and the department. I think the stress caused by SGF's (Arlington/Fairfax location) sometimes rude front desk staff (I think mostly the supervisor who may or may not be there anymore) AND the HORRIBLE experiences with the billing department actually made it harder to make a baby! The billing department in particular seemed to willfully try to help as little as possible AND would only demand pay now, pay now, pay now instead of working with us to resolve issues they said couldn't be resolved, that through my wife's hard work were resolved and proving SGFs intransigent, or incompetent, staff wrong. SGF staff offered NO help in resolving our issue. So disappointing and frustrating. I have honestly never been more angry with any company than I was with SGF... if your mission is to help people than employ people who want to help people! I will say the doctor was good and we have a very awesome little man to show for it but I think we worked harder for it than SGF who seemed to have worked against it at times. If we ever tried again it would NOT be here. I was so unhappy with their service I sometimes use SGF as a bad word. I would NEVER recommend them