Business ProfileforShady Grove Fertility Reproductive Science Center

I had the absolute worse experience with Shady Grove Fertility. After going back and forth for several days with their financial/billing department, I decided they are a complete scam and not for me. My insurance does not have fertility treatment coverage and so going into this I expected to pay out-of-pocket. After paying for $1,300 for the IUI cycle with monitoring, I found out through my insurance company EOB's that Shady Grove was filing claims for my physician appointments (that I also paid self pay rate and it was covered by insurance) and monitoring and diagnostics appointments. Shady Grove was now asking me to pay another $30 copay on top of the $1,300 out-of-pocket/self-pay rate because they billed insurance. When I spoke to my financial coordinator she told me that it was billed incorrectly multiple times. I confirmed with 2 separate nurses that the all monitoring appointments were included in the IUI cycle. After talking to billing, I was infuriated because the woman on the phone was actually ARGUING with me that this "first" monitoring appointment was NOT covered in the IUI cycle. It made absolutely no sense. I have yet to be refunded for what they have received double payments for. Also, I was suppose to start a second round of IUI with monitoring and not one person has followed up with me on the patient portal (which is also a nightmare to navigate) to see where I am at with that. After reading some reviews on the BBB, I know I am not alone in this and my situation is happening to many patients. Not having fertility treatment does not mean that they do not cover the doctor visits or the monitoring and diagnostics. It purely means that they do not coverage the actual fertility treatment such as the IUI, fertility medications or IVF. I believe Shady Grove is stealing money from some of the most vulnerable women and it is disgusting.