Business ProfileforJake's Moving And Storage, LLC

I used this company because they had an A+ rating with the BBB but no one had ever done a review before. They arrived on time but I should have been alerted when they were in a rental truck. They parked in front of my apartment and carried everything down over a hill to the truck be cause they had no moving equipment with them. It took them all day and finally I told them to stop cutting plastic off because I was worn out. After they left, I went in the living room and they had put the boxes in first then stuck my furniture wherever and left the heaviest chair I had in front of the air conditioner so I had to move it, although I am 77 years old and disabled. When we got to my new apartment, I went to maintenance and borrowed some moving equipment for them and loaned them a small cart I had. They started at 8 am and finished around 4 PM. After they arrived, I went to the bank and got a certified check for them but when we arrived at the new apartment, the GM called me and wanted me to pay they before they brought my furniture up to my apartment! I naturally said no and he accused me of fraud, yelled "do you know who I am?" and threatened to sue me. He wanted his men to take a picture of my check but they refused but finally one did. With him ranting, I hung up and didn't answer anymore. He later left a message saying that he was glad it worked out with our little glitch and everything was good and I was satisfied. As we started unpacking, (and I haven't completely yet as I've been very sick) I found a six inch scratch on my new coffee table, all pictures frames scratched, pictures broken, they shoved my underwear in the bottom of a closet and covered it with other things so I didn't find it for 2 months, things were just dumped in boxes and scratched up, food, dishes were put in floor first with craft things on top, on and on. my trash liners used to put things in and I had to get a picture and electric plugs from old apartment. Do no use! Disgusting.

Dear Wanda Walton, Thank you for bringing your concerns to our attention. At Jake's Moving, we are genuinely sorry to hear that your experience with us did not meet the high standards we aim for. We are committed to providing reliable and respectful service, and we regret that we did not meet these expectations in your case. We are keen to understand your concerns and would greatly appreciate the opportunity to fix the situation. Please reach out to us at ******************** or call ***** ********  We are eager to listen and work towards a satisfactory resolution. Sincerely, Shimon Suissa Customer Service Team Jake's Moving