Business ProfileforArtisan Movers

Where do I begin... Let me start by saying I had high hopes given the great reviews, but I was able to look at a response from ******* to my bank after I asked for $175 to be refunded in merchandise they charged me for AND I had provided. I not only informed the initial salesperson who took my call that I had already purchased my own materials, but I was also standing in my driveway unloading the unused boxes from the back of my van when they arrived and I made a comment about them bringing extra material and I said: "I guess that's good in case I run out". Since this incident, Artisan Movers has also reworded their website to say that Wardrobe boxes will be Provided on ROUND TRIP Moves. Before this, it did not state that. During my packing, I was asked about the Wardrobe boxes and pointed out to the Foreman on site that the website says "Included with the move" and he called his manager who said too bad. I told them not to use any more wardrobe boxes since they were charging me almost $28 a box. In the end, the Foreman presents me with a bill and an extra $169 in material fees and when I asked him why he was charging me when I supplied my own, he stated because they didn't use mine, they used theirs. He called his manager again and said there was nothing he could do. I had a 3-year-old running around and said I would take care of it later since the movers would be arriving to get the boxes they had just packed. When I contacted them I was told the foreman said I never supplied them with anything and too bad, they were still charging me. When I disputed the $175 with my bank, I got to see the response, and he absolutely lied on his statement and I am now having to provide the string of emails since he was being very dishonest in his dealings. The underhandedness and the up charging me for things I provided and then not only did the foreman lie, but the executive, ******* handling my complaint lied to my bank when asked for a response.