Business ProfileforD M Taylor Inc

I WAS a paying customer of Taylor Pest Control and maintained a contract for pest services. The technician that serviced my property was the ONLY reason I stayed as long as I did with this company. I am no longer a customer because of the following: Office staff is incompetent, lies and has failed to respond to service requests. The owner Brad Taylor would rather cover for them instead of provide the services that I paid for. My initial issue was that I signed a contract and it was subsequently lost by office staff and I did not receive service for months until I inquired about why my property has not been sprayed in about six months. Second, after never having a pest issue since purchasing this property in 2018, I had an ant infestation this past Friday and called to request service since I had a contract with them. I left a message at 9am after no one answered the business phone. I called back multiple times throughout the morning because with Easter being on Sunday and family coming to visit, I did not want to spend the holiday with ants crawling all around the house and guests. Finally, later in the day, I get a call from Taylor Pest and was advised that they were closed "since it was a Federal holiday" I was perplexed as I knew this was not true, and advised the caller of such. The story then changed and was then advised that the reason now was because they are a small company and like to treat their staff well. I guess Brad thinks it is more important to give a three day weekend for your employees than to provide services for your customers? I guess you rather your customers jump through phone prompts and leave messages rather than just advising that the business decided to close on a normal workday without notice. Anyway, after getting the runaround from them and the caller not being able to advise whether someone could come out or if I would be charged an additional fee "for emergency service", I decided to go out myself and purchase supplies to g