Business ProfileforSharp Water

I have tried to be patient, and overall, everyone is polite when I speak with them, but I am at my wit’s end with this situation. I contacted Culligan three months ago, in August. Things started off well—they sent their lead technician out to assess my system. I have a whole-home reverse osmosis (RO) system, which is admittedly complex and one of the reasons I contacted them, as they were the original installers. The technician noticed that my system hadn’t been serviced in a long time and needed a new filter. He said I would receive a quote within a couple of days. I spent a week trying to get the estimate and move things along, but there was no follow-up. I had almost given up and was considering looking for another service provider when the General Manager called to follow up. Once I explained that I hadn’t received anything, he provided an estimate, and I agreed to proceed. I was told the replacement filter would take less than a week. However, two weeks later, with no update, I started calling again and was informed that it was on back order. When the filter finally arrived, they serviced the unit and replaced it. But less than a week later, the system stopped working again. When I called, the technician came out but was stumped and said he would work on a resolution. As of November 13, 2024, there is still no resolution. My entire water system smells like rotten eggs, and I need this resolved, but I can’t get any callbacks from the office. I keep calling and leaving messages, and when I do reach the General Manager or a technician, they tell me they’ll get back to me, but I never hear anything further. I even called yesterday and mentioned that I would be leaving a negative review if I didn’t get a resolution. Meanwhile, I’ve been sent an invoice, yet my system still doesn’t work.

I am truly sorry to hear this. I have been in contact with my General Manager this morning and we will get back to you later today with next steps. In the meantime, please disregard any invoices. There will be no charge until you are completely satisfied.

This is DJ Shannahan again, Owner of Sharp Water Culligan. I understand that my Operations Manager, Jody Oliver, was at your home yesterday and your whole house RO is now back up and running. This is an embarrassment for us and not how we treat our customers. If you need anything else, please reach out to me directly at djshannahan@sharpwater.com.